Product Service Engineer
Product Service Engineer
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$ 110520 - 165840
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Caterpillars Earthmoving division is hiring a Product Service Engineer.
Role Summary: In this role you will support the worldwide product team to enhance the acceptability and salability of current and new products (NPI) through meeting product health targets reducing warranty achieving NPI product support deliverables and providing technical support to Caterpillar dealer technical/service departments technical eld reps machine and component engineering and service engineers primarily focused on the North America region.
What Youll Do (Job Duties)
Support Caterpillar Dealers worldwide by serving as a Tier 2 Dealer Solutions Network (DSN) analyst.
Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging eld problems.
Perform quality reliability and warranty analyses for the assigned product.
Conduct emerging issues analyses on dealer part return requests and inspections development of quick eld improvements suggested design or manufacturing improvements etc.
Identify investigate and obtain resolution commitments for all signicant eld problems through CPI to maintain and improve assigned product performance.
Create service publications to announce signicant product improvements to the dealers (via Service Magazine) temporary eld x information (via Tech Info Bulletin) and product support programs (via Service Letters) as part of the CPI resolution process.
Provide service publication support through reviewing and editing existing and NPI service publications.
Provide regional NPI pilot eld follow support to evaluate NPI quality & reliability and customer acceptance of the new product
What You Have (Core Skills)
Customer Focus: Facilitates creation of the right products and services to resolve customer business issues.
Data Gathering & Analysis: Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Anticipates customers needs and satisfies them proactively.
Effective Communications: Communicates well downward upward and outward
Problem Solving: Recognizes anticipates and resolves organizational operational or process problems.
Technical Excellence: Provides effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues.
Top Candidates Will Also Have
Familiarity with Hystat drivetrains.
Standard warranty and goodwill policies.
TTT products including applications congurations attachments etc. Service tooling repair practices product user practices and dealer service capabilities.
Leading diverse teams across the Caterpillar matrix to address product issues.
Grade Control systems. Product support tools: QRQM VisionLink CPI RWA HVC SISweb SIMSi and PIS.
Machine & component systems: engine powertrain hydraulics structures cab/HVAC and control systems.
Additional Details
Work location: Peoria IL
Domestic relocation assistance is available for this role
This role will work heavily with product teams based out of EAME region. Flexibility for early morning meetings is essential for success.
Travel: 10-20%
Summary Pay Range:
$110520.00 - $165840.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:September 5 2025 - September 19 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Employment Type
Full-Time
