Technology Managed Services â Sales & Solution Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
Job Summary:
What does this role aim to achieve in the firm/what impact does the role create
We are seeking a dynamic and experienced Sales & Solution Manager for Technology Managed Services. The ideal candidate will have 710 years of experience in developing and selling end-to-end managed services solutions across IT towers including infrastructure cloud cybersecurity applications digital workplace and service management. This role will be responsible for crafting tailored managed services offerings driving business development efforts leading client engagements and positioning the organization as a strategic technology partner.
Roles and Responsibilities:
Daily tasks and delivery expectation
Lead solutioning and design for enterprise clients across all technology towers.
Engage directly with clients to understand business needs define requirements and tailor managed services offerings.
Collaborate with internal teams (delivery pricing alliances and legal) to build winning proposals and value propositions.
Develop go-to-market strategies for managed services and participate in pipeline building activities.
Articulate and present complex managed services models including SLAs XLAs KPIs TCO and ROI to clients and internal stakeholders.
Support sales cycle from qualification to negotiation and closure ensuring alignment with client strategy and internal capabilities.
Stay up-to-date on market trends competitive positioning and innovation in the managed services space.
Expected Skills:
Specific learned abilities or technical skills
Proven ability to craft and sell multi-tower managed services solutions.
Strong knowledge across IT infrastructure cloud cybersecurity applications and digital workplace.
Excellent communication and presentation skills with the ability to engage with C-level stakeholders.
Experience in building TCO models and driving commercial discussions.
Strong teamwork and collaboration skills with a solution-oriented mindset.
ITIL certified.
Expected Competencies:
Values behaviors & attitude
Can-do attitude and willingness to learn and develop
Ability to be agile and thrive in a high pressure environment
Required Language Skills:
Proficient in written and spoken English and Arabic
Minimum Education and Specific Qualification:
Bachelors degree in Information Technology Engineering Business or related field.
Years of
Experience:
710 years of experience in managed services sales solutioning or presales roles.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 25 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
