Executive Director

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

The incumbent may perform all some or similar duties to the listed below:

Strategic Leadership & Mission Integration

• Champion and model The Salvation Armys mission vision and values across all programs services and operations.
• Develop and implement a strategic plan for OBC that integrates spiritual care trauma-informed practice and evidence-based service delivery.
• Lead organizational change initiatives that strengthen culture build trust and foster collaboration while cultivating strong and sustainable partnerships across the organizations network. Lead organizational change initiatives that strengthen culture build trust and foster collaboration while cultivating strong and sustainable partnerships across the organizations network.
• Ensure all programs reflect a person-centered dignity-affirming approach and are evaluated for both missional and community impact.

2. Operational & Program Excellence

• Oversee the delivery of shelter housing addictions recovery outreach and community support programs with a focus on quality safety and client outcomes.
• Ensure compliance with Territorial policies Standards of Excellence and all municipal provincial and federal regulations while regularly reviewing and updating local policies to maintain alignment and compliance.
• Support program managers in implementing data-driven decision-making and continuous improvement.
• Foster integrated service delivery that addresses the holistic needs of clientsphysical emotional social and spiritual.

3. Financial Stewardship & Resource Development

• Lead OBC in ethical transparent financial management in full alignment with TSAs budgeting and reporting systems.
• Ensure budgets are realistic sustainable and strategically aligned effectively supporting program priorities and organizational goals.
• Negotiates contract renewals with funding bodies and actively seeks opportunities to strengthen program delivery by stewarding diverse funding sources including government funding sources grants and donor partnerships.
• Maximize the life of OBCs physical assets through proactive maintenance and replacement ensuring facilities are OBCs physical assets ensuring facilities are safe dignified and mission reflective.

4. People & Culture Leadership

• Cultivate a psychologically safe workplace where staff feel valued supported and empowered to succeed.
• Lead by example in creating a culture of respect compassion accountability and shared purpose.
• Recruit mentor and retain skilled leaders and staff who are aligned with TSAs mission and values.
• Ensure consistent equitable HR practices that comply with TSA policies and relevant labour legislation.
• Support professional development for all staff prioritizing trauma-informed care cultural competence and spiritual formation.

5. Governance Compliance and Risk Management

• Maintain rigorous adherence to TSAs governance structures ensuring all contracts program changes and funding agreements according to TSAs delegation of authority.
• Manage operational risk proactively ensuring effective systems for health & safety safeguarding and incident reporting.
• Support and collaborate with the existing Health & Safety Committee to ensure compliance promote a safe work environment and strengthen organizational health and safety practices.
• Prepare regular reports for THQ funders and stakeholders ensuring accuracy and transparency.

6. Community Engagement & Advocacy

• Serve as the public representative of OBC cultivating and sustaining strong relationships with clients staff unions funders government agencies community partners and the media.
• Establishes and serves as Secretary of a Community Council including recruiting members scheduling meetings developing agendas recording minutes and overseeing action plans to ensure timely follow-up.
• Advocate for the dignity and rights of people experiencing homelessness poverty and addiction in Ottawa.
• Collaborate with other service providers to improve systems of care and advance community-wide solutions.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: Community Board

Internal: Employees Local Corps Officers & Leaders THQ staff (Social Mission (SM) legal property Human Relations)

External: Peers leading similar Social Mission Ministry Units in the community Public Service Alliance of Canada (PSAC union) City of Ottawa Funders Clients Community Counsel

MANAGERIAL RESPONSIBILITY:

• Reports directly to: Community Council/ Territorial Social Mission Secretary
• Direct reports: 3- Director of Programs Director of Finance Director of Operations

FINANCIAL AND MATERIALS MANAGEMENT:

Material: Asset oversight inventory and facilities management.

Financial:

• Develop manage and monitor the $8.9M annual budget; ensure alignment with strategic goals.
• Review and approve financial statements ensure accurate reporting to funders and regulatory bodies.
• Monitor cash flow to maintain operational sustainability and stability.

Working Conditions:

• Primary work environment is office-based with occasional off-site meetings and travel.
• May be exposed to and witness critical incidents including client overdoses some of which may result in fatalities.
• Some travel is required; the position is not eligible for overtime compensation.
• Employer-provided cell phone must be carried for work-related communication.
• May encounter situations involving aggressive or disruptive client behavior.
• Due to the 24/7 nature of operations the position may require availability for on-call response in the event of an incident.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

education experience AND Qualifications:

Education Qualifications and Certifications:

• Post-secondary degree in Human Services Social Sciences Business or a related field required; a Master of Social Work (MSW) or Master of Business Administration (MBA) is considered a strong asset.

Experience and Knowledge:

• Minimum 10 years in progressive leadership roles in social services healthcare or non-profit sectors.
• Post-secondary degree diploma or professional certification in business administration accounting human resources management or risk management is preferred.
• Proven track record of organizational turnaround or culture change.
• Experience working in complex unionized environments.
• Strong understanding of trauma-informed care Housing First principles harm reduction and spiritual integration in service delivery.

Skills and Capabilities:

• Inspirational communicator and skilled relationship-builder.
• Model calm consistent and transparent leadership in times of uncertainty.
• Strong financial literacy and operational management skills.
• High emotional intelligence resilience and humility.
• Demonstrated ability to navigate change with transparency and empathy.
• Commitment to diversity equity inclusion and anti-oppressive practice.
• Foster an organizational identity that is mission-driven client-centered and spiritually alive.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Child Check (if appropriate).

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.