Workday Consultant Junior
Workday Consultant Junior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
1. Case Handling: Manage and resolve cases & tasks through ServiceNow ()
2. Workday Transaction Processing: Process high-volume & high-risk transactions in Workday requested through cases/tasks such as hires employee movements data changes etc. ensuring accuracy and compliance.
3. Knowledge Management: Maintain and update knowledge base articles in ServiceNow ().
4. Customer Service: Provide exceptional service and support to people leaders stakeholders and HRBPs ensuring their needs are met efficiently.
5. Collaboration: Partner with COEs & HR Business Partners to address and resolve escalations.
Minimum Qualifications:
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.
Experience with ServiceNow and Workday: Proficiency in handling cases through ServiceNow and processing transactions in Workday.
Customer Service Skills: Strong customer service skills to effectively interact with people leaders and HRBPs.
High-Volume Transaction Handling: Ability to work under pressure with high volume and high-risk transactions such as hires.
Problem-Solving Skills: Strong analytical and problem-solving skills to address and resolve issues efficiently (autonomously).
Attention to Detail: Excellent attention to detail to ensure accuracy & quality in case handling and transaction processing.
Communication Skills: Effective verbal and written communication skills to provide clear and concise information to stakeholders.
Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Team Player: Ability to work well within a team and contribute to team success.
Critical Thinking: Strong critical thinking skills to evaluate resources solve issues & improve processes.
Language:
Advanced Fluency in English and Spanish required.
Portuguese is desired.
Experience:
Previous HCM management in Workday (or a similar system) experience preferred.
Previous experience with ServiceNow (or a similar system) experience preferred.
Experience in Global shared services environment is desired.
Education:
Bachelors degree in administration HR or related field.
Nissan (NMEX NRFS NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy without distinction or discrimination based on gender gender identity and/or expression sexual orientation race color language religion political or any other opinion national or social origin economic position birth or any other condition.
Required Experience:
Junior IC
Employment Type
Full-Time
