Communication Officer
Communication Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Communication Officers are responsible for receiving processing and relaying emergency and routine communications via radio telephone computer (including the Virginia Criminal Information Network and the National Crime Information Center) alarm devices and teletype. They dispatch police fire operations and other departments including mutual aid jurisdictions.
Eligibility
-
High school diploma or GED required.
-
At least one (1) year of related experience preferred.
-
Experience with multi-channel radio systems and multi-line phone systems preferred.
-
Must be eligible for reinstatement (previous dispatchers) exemption (former federal or out-of-state dispatchers) or completion of the basic dispatcher academy.
-
Must successfully complete on-the-job training.
Essential Duties and Responsibilities
-
Monitor closed-circuit television (CCTV) systems.
-
Answer internal and external calls while delivering professional customer service.
-
Dispatch officers to emergency and non-emergency calls including alarms disturbances thefts and other incidents following departmental policy.
-
Dispatch fire and emergency medical personnel to calls such as medical emergencies airfield alerts fire alarms hazmat and other emergencies.
-
Maintain Lost and Found logs and assist passengers with inquiries.
Required Skills
-
Ability to learn the operation of communications equipment and computer systems connected to local state and federal agencies.
-
Knowledge of public safety communications practices procedures and equipment.
-
Ability to work under stressful conditions make rapid decisions and coordinate effectively.
-
Ability to obtain and relay accurate information quickly in adverse conditions.
-
Ability to speak clearly and calmly in crisis situations.
-
Ability to maintain confidentiality at all times.
Additional Requirements
-
Possession of a valid drivers license.
-
Ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge.
-
Ability to evaluate and learn new systems quickly as they relate to internal processes.
-
Ability to learn and become proficient in Computer Aided Dispatch (CAD) and Records Management Systems.
-
Flexibility to work any assigned shift including mandatory holidays weekends and overtime.
-
Proficiency in Microsoft Office and ability to type at least 35 WPM.
-
Must have an active telephone number and may be required to respond to emergency callbacks.
Employment Type
Full Time
