Call Center Agent MI Full-Time M-Th 1130 am 800 pm and alternating Fri 8am 430pm Sat. 9am-1pm

Join Our Team at Versiti Blood Center of Wisconsin!

Now Hiring: Call Center Agents

How to Get Started:

Come to our hiring event: November 5 2025
Schedule Your Appointment:

What Youll Do:

Help save lives by supporting blood donation efforts through compassionate and professional phone outreach.
Pay: $16/hour ( evening and weekend shift differential)
Must be able to work a hybrid schedule (this includes in office)

Training Details:
Duration: 2 weeks
Schedule: MondayFriday 10:00 AM 6:30 PM
After training youll transition to your regular schedule.

Open Schedules:
Full-Time: M-Th 11:30 am - 8:00 pm and alternating Fri 8am - 4:30pm / Sat. 9am-1pm
Full-Time: M-Th 8a-4:30p and Alternating Fridays 8a-4:30p / Saturdays 9a-1p
Part-Time: M-Th 8a-1p or 9a-2p and alternating Fridays 8a-1p or 9a-2p / Saturdays 9a-1p

Look forward to seeing you at our event!!!!

#AJ123

This entry-level contact center role is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

• Adheres to work schedule
• Meets productivity quality and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
• Answers donor questions requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out (opt out of calling list dont contact for a period of time prefers to only receive text messages etc.) by making the appropriate request and following up to ensure completion
• Participates on team projects as assigned
• Demonstrates Versitis core values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versitis mission in the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma required
• equivalent required

Experience

• 1-3 years customer service experience preferably in a contact center environment required

Knowledge Skills and Abilities

• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results-oriented / collaborates with management to meet individual goals required
• Ability to multi-task and proactively communicate progress/obstacles required
• Ability to perform in a team-oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
• Moderate to high level of experience working within a multi-channel contact center (social media chat email text) helpful in order to advance to an Agent II role required

Tools and Technology

• Personal Computer (desk top lap top tablet) required
• Microsoft Office products required
• Must learn contact center-specific programs (HemaTerra) required