People Manager / HR Team Leader

Reporting to: Head of HR - UK

Direct Reports: 3

Position Type: Permanent with Hybrid working (3 days in the office & 2 from home)

Overview:

We are seeking a proactive and detail-oriented People Manager/ Team Leader to lead and oversee our HR administration processes ensuring accuracy efficiency and continuous improvement. This role is pivotal in maintaining consistency and compliance across HR operations and providing high-quality HR advisory support where required. The People Manager/Team Leader will be responsible for managing a team of People Assistants and a People Advisor.

Why Tokio Marine HCC

Standing still is not an option in the current world of Insurance. TMHCC are one of the worlds leading Specialty Insurers. With deep expertise in our chosen lines of business our unparalleled track record and a solid balance sheet TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit empowering our people and delivering on our commitments are at the core of our customer values and so is a desire to grow and provide creative and innovative solutions to our clients.

Key Responsibilities:

HR Administration & Process Oversight

• Lead and manage core HR administrative processes across the employee life cycle ensuring accuracy timeliness and compliance with best practice.
• Drive continuous improvement initiatives to enhance efficiency and consistency across People operations.
• Monitor and maintain data integrity within Workday and other systems and records and for reporting.
• Develop and implement standard operating procedures and process documentation and review regularly to ensure adherence.

HR Advisory

• Ensure expert HR advice and guidance is provided to managers and employees on policies and procedures.
• Ensure that People Business Partners are supported with employee relations matters.
• In conjunction with the Head of Employee Relations and HR Policy ensure alignment of HR practices with legal and regulatory requirements.
• Support the People Business Partners and wider team with ad-hoc tasks and duties as required from time to time.

Team Management & Work Allocation

• Manage and develop a small team of People Assistants and a People Advisor fostering a collaborative and high-performing environment.
• Allocate and prioritise workload across the team to ensure robust service delivery and responsiveness.
• Conduct regular one-to-ones performance reviews and support professional development.
• Develop KPIs and service level agreements to help efficiency and productivity.

Stakeholder Engagement

• Build strong relationships with the People Business Partners and other colleagues to understand and anticipate business needs and deliver effective HR support.
• Collaborate with other People Team functions (such as Payroll & Benefits HRIS and Talent Acquisition) to ensure seamless service delivery and alignment.

Performance Objectives (3 to 6 months)

• Develop a thorough understanding of all of our HR Lifecycle processes.
• Foster strong and collaborative relationships with other colleagues in the People Team both with reports and wider department.
• Identify where improvements can be made in relation to HR Administration and set out a clear plan to put into action.

Skills and Experience Specification:

• Proven people management skills with experience in leading and developing individuals.
• Proven experience in HR operations administration management and process improvement using tech solutions to streamline where possible.
• Proficiency in HR systems (preferably Workday) with excellent Word Excel and PowerPoint skills.
• Data-literate conversant with reporting.
• Strong understanding of HR policies employment law and best practices.
• Excellent organisational and problem-solving skills with a keen eye for detail.
• Team player with strong communication and interpersonal skills.
• Sound judgement strong critical thinking tenacious and can-do attitude.
• HR Generalist experience

Qualifications

• CIPD Level 5 or equivalent desirable.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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