Customer Service Agent

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Assist passengers with ticket sales bookings and flight changes including explaining rules terms and conditions regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

Requirements

Grade 12 or equivalent;
Airport and ticket sales experience;
Able and willing to work on weekends public holidays flexible hours and shifts as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

Personal Attributes:

Punctual;
High degree of patience and assertiveness;
Trustworthy professional and reliable including dealing with confidential information;
Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated.

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirement.

Closing Date: 11 September 2025

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Location

Durban

Required Experience:

Junior IC

DescriptionAssist passengers with ticket sales bookings and flight changes including explaining rules terms and conditions regulations and procedures as and when required;Assist customers when there are flight disruptions and/or cancellations;Handle and safeguard of confidential information;Address ...