(CG) Customer Support Advocate
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Position : Customer Support Advocate
Industry: Technology / Customer Support Church
Work Hours : Monday to Friday - 8:00 am to 5:00 pm
Timezone: Pacific Time
Salary Range : $1500 per month (depending on experience)
Source Location : Global
COMPANY/CLIENT OVERVIEW
Were a fully remote mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive reliable and cost-effective tools and services that make operations smoother for purpose-led organizations.
ABOUT THE ROLE
We are seeking a Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. Youll primarily offer support via email and chat with occasional outbound phone communication.
DUTIES AND RESPONSIBILITIES:
- Provide responsive and empathetic support via email chat and outbound calls
- Troubleshoot user issues and accurately document bugs or trends
- Adapt to frequent software updates and evolving internal processes
- Collaborate with the team to improve support workflows
- Maintain service quality in line with KPIs such as response time CSAT and handle time
QUALIFICATIONS:
Required
- Excellent written and verbal communication skills
- Tech-savvy and quick to learn new systems
Highly organized detail-oriented and capable of self-managing in a remote environment - Energetic empathetic and patient
- Emotionally mature with strong interpersonal skills
Preferred
- Familiarity with church environments or experience supporting faith-based organizations
- Previous experience in a customer service role
- Experience using Zendesk or similar support platforms
- 100% remote work environment
- Opportunity to support a meaningful mission
- Potential for professional growth within a supportive team culture
Assessment Process
Candidates will go through the following steps:
- Initial screening interview
- Interview with the Support Manager
- Team interview
- Post-second interview assessment
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
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