Marketing, Promotions, and Digital Services Manager

Key Duties and Responsibilities:

Shopify Store Management

• Manage update and optimise product listings pricing and promotions.
• Ensure smooth store functionality (checkout payments integrations).
• Collaborate with developers to troubleshoot and resolve technical issues.

Inventory Control

• Monitor stock levels and coordinate with suppliers.
• Implement stock management practices to prevent overselling/stockouts.
• Manage restocking processes with internal teams.

Customer Interaction & Support

• Act as main contact for customer queries and orders.
• Resolve customer service issues quickly and efficiently.
• Implement FAQs chatbots and automated responses to improve support.

E-commerce Optimisation & Marketing Support

• Implement sales campaigns discount strategies and product launches.
• Optimize store UX/UI product descriptions and SEO performance.
• Support content creation and blog updates.

Reporting & Analytics

• Track sales conversions and customer behaviour.
• Generate insights for improving performance.
• Report on sales stock and customer trends.

Third-Party Integrations & Payments

• Manage app integrations payment gateways and shipping providers.
• Work with finance teams to ensure smooth payment processes.

Website Administration

• Maintain website security speed and functionality.
• Manage access control and ensure site is error-free.

MTN Contract & System Integration

• Understand MTN contract processes and integrate them into Shopify.
• Ensure seamless customer experience for MTN contract purchases.

Social Media & Customer Engagement

• Manage all social media platforms and respond to queries.
• Guide leads towards online purchases or call centre support.
• Maintain consistent brand voice across digital platforms.

Marketing Promotions & Activations

• Design and implement marketing promotions with internal and external partners.
• Drive foot traffic and online sales through activations.
• Manage design print and distribution of marketing materials.

Key Performance Areas

• Shopify Store Performance & Optimisation - uptime product visibility searchability.
• Inventory Accuracy & Stock Management - stock levels forecasting and replenishment.
• Customer Service & Engagement - customer satisfaction and complaint resolution.
• E-commerce Sales & Conversion Rates - sales growth reduced cart abandonment.
• Reporting & Insights - timely and accurate reporting.
• System & Integration Management - smooth technical operations.
• Telecom Contract Integration - efficient contract sales process.
• Social Media Engagement - query handling engagement growth.
• Marketing & Promotions - continuous brand activations and sales support.

Minimum Requirements:

• Certificate or Diploma in Marketing (required).
• Certification in E-commerce Digital Marketing or related field.
• Proven experience in Shopify store management and e-commerce.
• Experience in payment gateway and third-party app management.
• Strong digital marketing and SEO knowledge.
• Background in customer service or order fulfilment.
• Technical ability to troubleshoot and manage integrations.
• Strong organisational and communication skills.
• Experience with Google Analytics Meta Ads Manager Shopify Apps.
• Knowledge of contract processes and telecom systems (advantageous).
• Experience managing social media accounts and marketing activations.
• Telecom sector experience is a strong plus.
• Prior experience in marketing and promotions management.

Location:

• Johannesburg

Job Type:

• Permanent

Workplace Type:

• Hybrid

Experience Level:

• Intermediate

If youre ready to take your career to the next level and make an impact apply today! You can send your CV to