Call Centre Manager (South Africa)

Fully Remote Call Center Manager South Africa
Working Hours: US Time Zone (final schedule to be confirmed)
Salary: $2500 $3500 USD/month (depending on experience) bonuses
Contract Type: Independent Contractor
Time Off: Unlimited PTO choose either local SA holidays or US holidays

About the Company
This is a fast-growing marketing and operations partner supporting multiple franchise groups across the US. They specialize in building high-converting systems generating leads through digital channels and helping franchises scale through smart data-driven execution. Their teams operate globally and work together to create seamless customer journeys from first click to final sale.

About the Role
Were looking for a strong hands-on Call Center Manager who knows how to take a team a process and a department and turn it into a high-performing engine. This role is for someone who thrives on execution someone who listens to the calls digs into the KPIs spots the inefficiencies and then actually fixes them.

The team has potential but they need a leader who can raise the bar. Youll manage and develop an international remote team of 1113 call center reps revamp processes coach on sales performance improve quality and drive real results. If youre hungry decisive analytical and ready to make an immediate impact youll fit in perfectly.

This isnt a strategy-only role they want someone who gets their hands dirty and does what needs to be done.

Key Responsibilities

• Lead manage and mentor a remote call center team of 1113 international sales agents.
• Listen to calls regularly identify performance gaps coach reps and implement improvements fast.
• Review KPIs daily analyze trends and take action to boost conversion and overall call quality.
• Oversee onboarding training QA and performance management.
• Optimize processes systems workflows and team structure to increase efficiency.
• Drive a strong sales culture coaching objection handling tone structureand closing skills.
• Ensure smooth day-to-day operations of the call center.
• Collaborate with marketing and operations teams to understand lead flow funnel performance and customer behavior.
• Bring new ideas challenge outdated processes and elevate the entire department.
• Leverage CRM and call center systems; GoHighLevel experience is a strong plus.

About You

• Proven experience leading and managing call center teams across international markets.
• Solid sales backgroundyou can coach lead by example and build strong performers.
• Strong experience in training QA and improving operational efficiency.
• Extremely hands-onyou dive into data calls processesand people.
• Comfortable driving change and reshaping a team that needs stronger structure.
• You understand marketing basics: funnels landing pages lead generation (FB/Instagram) and how leads flow into the call center.
• Strong analytical skills to interpret KPIs and performance trends.
• Confident assertive and hungry for improvement you like to win and you push your team to win with you.
• Experience with GoHighLevel is a big advantage.
• Highly organized proactive and able to work US hours.

What Youll Get

• Competitive salary performance-based bonuses
• Unlimited PTO
• The choice between South African or US public holidays
• A leadership role with real influence and space to make changes
• A fast-moving environment with strong growth potential
• The chance to help build a world-class sales operation from the inside