Product Marketing & Customer Marketing Specialist
Product Marketing & Customer Marketing Specialist
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Job Description
Why project44
At project44we believe in better.
We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.
Description:
We are seeking a Product Marketing & Customer Marketing Specialist with exceptional writing skills and deep hands-on expertise in Generative AI especially in building and managing knowledge bases for Retrieval-Augmented Generation (RAG). In this role youll create compelling product messaging enable our field teams and drive customer engagement programs all powered by AI-driven workflows you help design. This is not just about using AI tools; its about engineering the underlying data content and systems that make them effective.
You will create compelling narratives for our solutions help enable the sales team with impactful content and drive programs that nurture and expand customer relationships. This is a highly cross-functional role that will give you exposure to product marketing customer advocacy and lifecycle marketing.
What Youll Do
Product Marketing:
- Develop messaging and positioning for specific solutions tailored to industry and persona.
- Create sales enablement materials such as pitch decks one-pagers and case studies.
- Partner with product managers to translate technical capabilities into customer value.
Customer Marketing:
- Lead an evergreen customer review program overseeing review collection 3rd-party platform coordination communications awards and marketing assets.
- Identify and recruit customer references for case studies testimonials and events working closely with Customer Success to ensure alignment.
- Maintain and refresh approved customer logos across campaigns slide decks and marketing assets.
Content Development:
- Write compelling content for blogs case studies campaigns and customer communications.
- Adapt and optimize content for different channels from web to email to events.
Market Insights:
- Conduct research on competitors customer needs and industry trends to inform strategy.
What You Bring
- 4 years in product marketing content marketing or customer marketing within a B2B SaaS environment
- Exceptional writing and storytelling skills with the ability to simplify complex topics
- Hands-on experience building RAG knowledge bases for marketing or customer engagement
- Experience building customer advocacy or lifecycle marketing programs
- Strong collaboration skillsable to work across marketing product sales and customer success
- Familiarity with CRM and marketing automation tools (Salesforce Marketo HubSpot etc.)
- A proactive resourceful and customer-first mindset
In-office Commitment:This position requires a commitment to contribute to our collaborative culture by working in-office threedays weekly.
Diversity & Inclusion
At project44 were designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day.
Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!
For any accommodation needed during the hiring process please email Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.
More about project44
Since 2014 project44 has been transforming the way one of the largest most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short years we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.
Required Experience:
Unclear Seniority
Employment Type
Full Time
