Icelandic-Speaking Customer Support Specialist
Icelandic-Speaking Customer Support Specialist
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Job Description
Role: Customer Solutions Advisor (Icelandic & English)
Location: Sofia Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025
Are you fluent in Icelandic and English and looking for a new adventure Our client is searching for a Customer Solutions Advisor to join their international team in Sofia Bulgaria. This is a fantastic opportunity to combine your language skills with a rewarding career in one of the most affordable and exciting capitals.
About the Role
As a Customer Solutions Advisor youll act as the trusted guide for users of innovative global products. Youll provide support answer questions and make sure customers enjoy a smooth and positive experience. Your communication skills will be key to turning challenges into solutions whether over the phone via email or in chat.
No technical background No worries. The fully paid training program will give you the tools and confidence to succeed from day one.
Key Responsibilities
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Deliver top-quality support for products and services while maintaining excellent customer satisfaction.
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Use CRM systems ticketing tools and internal resources to manage requests efficiently.
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Communicate with customers across different channels (phone email chat).
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Troubleshoot and resolve issues within agreed service levels.
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Achieve performance goals in areas such as resolution time and customer happiness.
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Share knowledge and best practices with team members.
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Stay up to date on product updates and industry trends through regular training.
What Youll Bring
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Fluency in Icelandic and English (spoken and written).
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Great interpersonal and communication skills.
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Strong active listening and problem-solving ability.
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Adaptability and eagerness to learn new processes.
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Motivation to deliver the best possible customer experience.
Whats on Offer
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Attractive salary with stable career growth opportunities.
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Relocation support including transport hotel stay and help finding long-term housing.
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Monthly rent allowance to ease your transition to Sofia.
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Flexible contract options including part-time.
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Fully paid training program no prior experience needed.
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Comprehensive health insurance and access to 50 lifestyle perks.
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Supportive international workplace where teamwork and learning are valued.
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Employee referral bonuses.
Why Bulgaria
Bulgaria offers the perfect balance of opportunity and lifestyle:
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Lower living costs compared to Northern and Western Europe.
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Dynamic expat community in Sofia with international professionals from across the globe.
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Vibrant culture and history with lively nightlife and cozy cafs.
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Beautiful nature mountains ski resorts and Black Sea beaches.
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Strategic location with easy access to Europe and beyond.
This role is more than a job its a chance to grow your career meet people from around the world and live in one of Europes hidden gems.
About the Company
Our client (NYSE & TSX: TIXT) is the largest employer in Bulgaria CX industry with more than 4600 employees. They deliver customer experience AI solutions and digital services to leading global clients. With a culture of inclusion teamwork and growth they are committed to supporting employees every step of the way.
Equal Opportunity Statement: All qualified applicants will be considered regardless of race gender age religion disability or sexual orientation.
If youre ready to start a new chapter abroad apply today and join the team in Sofia this September!
Employment Type
Full Time
