Sales Operations Lead – APAC

Job Description

Are you a data-savvy process-minded Sales Operations professional ready to make a tangible impact If youre passionate about helping sales teams thrive and thrive yourself in a fast-moving SaaS environment where your work truly matters Zendesk is calling.

Were looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals through smart insights scalable processes and a deep understanding of how great sales orgs run.

If youre ready to step out from behind the scenes and become a strategic partner to Sales leadership keep reading.

What youll be doing

Reporting to the Sr. Director of GTM Operations APAC youll be the go-to operations partner for the Regional VP of Sales for ANZ and the Regional VP of SMB sales for APAC helping shape and deliver the sales strategy in the region.

You will:

• Act as the operational right hand to the RVPs collaborating on forecasting performance analysis GTM planning pipeline management and regional execution.

• Be ready to step in as a proxy for the Regional Sales Leader representing the region in cross-functional discussions and global forums when needed.

• Own core sales processes end to end from sales forecasting and territory planning to demand generation performance reporting and quarterly business reviews.

• Drive operational rigor by designing and improving scalable effective workflows across the ANZ Sales organization.

• Deliver actionable insights by interpreting data across Salesforce BI tools and other sources guiding decisions on growth performance and coverage.

• Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline forecasting and planning.

• Collaborate globally with peers in GTM Ops Enablement and RevOps to influence process tooling and KPI standards.

• Contribute to global initiatives where appropriate ensuring the voice of ANZ is represented in broader field operations strategy.
  

What you bring to the role

Were looking for someone who blends operational excellence with a hands-on human-centered approach. You should have:

• 3 years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced high-growth SaaS environment (ideally at $1B scale).

• A track record of partnering with sales leaders delivering business-critical insights and driving continuous improvement.

• Demonstrated experience leveraging AI/LLMs to streamline business processes automate workflows or enhance sales operations analytics.

• Strong analytical chops youre comfortable with complex models data wrangling (SQL a plus) and data visualization tools (e.g. Tableau Looker).

• Expertise in CRM and sales tools especially Salesforce and a working understanding of pipeline hygiene forecasting methodologies and territory management.

• Experience guiding and coaching remote analysts or offshore resources to support core business functions ensuring alignment clarity and impact.

• A growth mindset you embrace change seek feedback and arent afraid to roll up your sleeves and drive results.

• A team-first orientation youll be part of a globally distributed collaborative ops community that thrives on shared success.

#LI-MN4

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.