Medical Support Assistant

Sheridan - USA

Hourly Salary: USD 16 - 17

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join the Sheridan VA Medical Center team as a Medical Support Assistant (MSA) and play a critical role in supporting Veterans healthcare needs. You will be responsible for scheduling coordinating care updating medical records and ensuring seamless communication between Veterans providers and community partners. This is a great opportunity to provide high-quality customer service while supporting those who served our country.

WORKSITE: Sheridan VAMC 1898 Fort Road Sheridan WY 82801
WORK SCHEDULE: Monday Friday 7:00 am 6:00 pm (8-hour shifts excluding federal holidays)
PAY RATE: $ 16.50 -$ 17.00 per hour
CONTRACT LENGTH: 12 months

WHAT WE OFFER

Paid sick leave based on state regulations after 90 days of employment
Medical dental and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance Accidental Insurance Critical Care Short-Term Disability

WHAT YOULL DO

Support the Lead Scheduler and the reception team in scheduling and patient communications
Coordinate and authorize Veteran care with community providers when needed
Validate and update patient demographics
Process records into CPRS and VISTA systems
Manage consults via HSRM PPMS and other VA systems
Answer and route phone calls professionally within 5 rings
Perform appointment scheduling tracking and pre-/post-appointment follow-ups
Provide high-quality customer service to Veterans families and VA staff
Utilize Microsoft Office Suite (Word Excel Outlook Teams) daily
Adhere to HIPAA VA policies and confidentiality standards
Other duties as assigned

WHAT YOULL BRING

U.S. residency required
High School diploma or GED
Oral and written English proficiency
Ability to type at least 50 WPM
Basic computer skills and knowledge of medical terminology
Minimum of 6 months customer service experience
No health or physical restrictions that interfere with duties

Fortuna operates as a staffing agency that sources screens and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan California with offices in Los Angeles and New York and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including CMAS ITMSA (Tier 2) and CalPERS SpringFed Pool as well as multiple municipalities and large corporation vendor pools.

Career Site:

WHAT WE OFFER

Paid sick leave based on state regulations after 90 days of employment
Medical dental and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance Accidental Insurance Critical Care Short-Term Disability

WHAT YOULL DO

Support the Lead Scheduler and the reception team in scheduling and patient communications
Coordinate and authorize Veteran care with community providers when needed
Validate and update patient demographics
Process records into CPRS and VISTA systems
Manage consults via HSRM PPMS and other VA systems
Answer and route phone calls professionally within 5 rings
Perform appointment scheduling tracking and pre-/post-appointment follow-ups
Provide high-quality customer service to Veterans families and VA staff
Utilize Microsoft Office Suite (Word Excel Outlook Teams) daily
Adhere to HIPAA VA policies and confidentiality standards
Other duties as assigned