Service Supervisor (SLS)
Service Supervisor (SLS)
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1 Vacancy
Job Description
about Climatec
For over 40 years Climatec has steadily invested in their people technology and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America Climatec is one of the leading providers of building technologies and energy solutions in the nation delivering results for thousands of customers every day. Climatecs strategic business partners include the worlds leading suppliers of building automation security life safety and energy efficiency technologies.
about Bosch
The Bosch Group is a privately held supplier of innovative technology and services with over 400000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Boschs operations serve millions of customers across four business sectors: Mobility Solutions Industrial Technology Consumer Goods and Energy and Building Technology.
Job Duties and Responsibilities:
- Provides direct supervision technically and developmentally for assigned includes HR functions financial and technical training and mentoring and day to day support to achieve better than estimated productivity on assigned projects.
- Provides input to sales and operations regarding the technical and business considerations for construction or direct owner projects. This input could be associated with areas such as estimating timing special resource needs or other aspects peculiar to specific projects.
- Determines if customer expectations are similar to Climatecs and if these can be achieved based upon Climatecs estimate or contractual scope. Provides feedback on this as appropriate internally and externally.
- Ensures service calls are booked correctly and that all necessary forms are completed for both internal and external purposes.
- Oversees material needs and timing to maximize cash flow and material efficiency.
- Ensures that assigned projects are invoiced correctly and is involved in collections activities to minimize collections aging.
- Recommends technical solutions to sales and operations.
- Identifies change order opportunities and coordinates with sales to document pursue and book them.
- Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
- Communicate with internal employees as required to ensure Climatec labor is accurate and timely and estimated productivity is achieved in all areas.
- Provide leadership and input to others as requested or required to assist in accurate troubleshooting techniques.
- Communicate with external organizations as required such as consulting engineers building owners and other contractors to ensure accurate and timely engineering.
- Works with direct reports to assist them in their development of personal goals. Reviews these goals with direct reports throughout the year and provides annual reviews as well as administration of salaries for these direct reports. Support installation personnel on project sites.
- Provide information and support for other contractors on project site.
- Debug installation issues during both the static and dynamic start up and commissioning of building controls.
- Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
- Provide input to others as requested or required to assist in the accurate estimation design installation start up commissioning and training for building systems.
- Provide start up documentation including daily logs check out logs commissioning documents etc. as required for assigned projects.
- Ensure timely software backups are created for projects and software development.
- Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.
- Provide service support on existing systems ensuring their proper and efficient operation as well as providing ongoing support to the facilitys building engineers.
- Complete time sheets service work orders and other paperwork required for this position in an accurate and timely manner.
- Assist in preparing of as-built drawings and Operation & Maintenance Manuals.
- Assist in turnover of projects from Operations Team to Service Team.
- Assist Sales team during estimating phase including potential product or system demonstrations.
- As necessary travel will be required to the job site to complete startup commissioning and assistance to the onsite personnel to complete the will be on a case-by-case basis depending on the size scope and requirements of the project(s).
- Other duties as assigned.
Skills & Qualifications
Minimum Qualifications:
- Minimum of high school diploma GED or equivalent.
- 5 years of hands-on experience working with security and life safety systems or related service environments.
- 2 years experience in a leadership role leading teams with a minimum of 3-6 technicians.
- 2 years supervising or managing service technicians in office or field staff in a technical or commercial service environment.
- Familiarity with managing service operations particularly T&M and service agreement (TSA) workflows including scheduling dispatch and resource allocation.
- Proficiency with service management software Microsoft Office suite (Excel Word) and basic understanding of controls/networking.
- Ability to travel locally to customer sites and the office as needed meeting company driving eligibility requirements up to 10% out of area travel.
- Strong proficiency with customer service sales and support; being familiar with the face-to-face customer experience in handling issues providing support and recommending services.
- Must have active industry certifications in the following platforms/manufacturers; Lenel Milestone Avigilon (all platforms) Genetec Bosch and Software House.
Preferred Qualifications:
- Bachelors degree (or equivalent work experience) in Engineering Business Project Management or a related technical field.
- Strong working knowledge of major security and life safety systems (Access control CCTV etc.) including advanced troubleshooting programming and integration.
- Demonstrated ability to manage budgets analyze profit/loss statements forecast service department performance and support company growth objectives.
- Advanced experience with customer relationship management renewal and upsell of service agreements and handling complex client portfolios in a B2B setting.
- Project Management (PMP) HVAC LEED BOMA OSHA 30 or industry-recognized building automation or service management credentials that signify an advanced knowledge of the BMS/BAS industry as well as a functioning skillset of handling service workflows.
- Texas private security license fire alarm license (FAL).
Essential Job Functions:
- Be able to lift up to 75lbs and carry drawings personal computers material etc.
- Be able to spend significant time standing and walking on construction sites.
- Be able to climb several flights of stairs in addition to ladders throughout a typical day on a construction site.
- Maintain a satisfactory driving record which per Climatecs vehicle policy allows the individual to drive a company vehicle.
- Be physically able to kneel stoop and crawl.
Employee Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance
Additional Information:
Equal Employment Opportunity Statement
This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation gender expression gender identity transgender sex stereotyping order of protection status protected veteran or military status or an unfavorable discharge from military service and other categories protected by federal state or local law.
Equal Opportunity Employer including disability / veterans.
All your information will be kept confidential according to EEO guidelines.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more click here.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application interviewing completing any pre-employment testing or otherwise participating in the employee selection process you can reach out to our HR team for support at or email Please note our HR representatives do not have visibility of application or interview status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Required Experience:
Manager
Employment Type
Full-Time
