CX Operations - Program Lead
CX Operations - Program Lead
Posted on :
06-09-2025
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1 Vacancy
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Job Description
ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence ClickUp unifies tasks docs chat calendar enterprise search and moresupercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint we empower over three million teams to break free from silos and reclaim their timesaving at least one day every week. Join ClickUp one of the fastest-growing SaaS companies on the planet and help millions of users transform the way they work. Were not just building software. Were shaping the future of work. Come join us in building the futuretogether.
As aCX Operations - Program Lead you will partner with the leadership of our pre- and post-sales customer teams to drive AI-powered programs and create operational excellence across the organization. This is an incredible opportunity for a highly driven professional to blend hands-on AI building with strategic planning and rigorous execution across all aspects of our business processes. This role will work on a variety of cross-functional strategic initiatives to launch new workflows optimize programs and automate our work through AI solutions. You will also help drive the operating cadence for the post-sales teams by programmatically integrating and analyzing large datasets to extract actionable insights highlight opportunities and address risks. If you are a data-driven AI-proficient individual who obsesses with greatness and thrives in dynamic environments this role is for you!
About the role
- Design build and deploy AI-driven tools and workflows to solve business problems and create efficiency & scale for pre- and post-sales teams including Customer Success Professional Services Customer Support Solutions Engineering and other groups
- Lead and execute strategic initiatives to optimize customer engagement and internal collaboration processes spanning the entire journey from pre-sales to onboarding through adoption expansion and renewal
- Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements automation and AI-driven tools
- Extract business insights from qualitative and quantitative data identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
- Define analyze and report on key financial operational and customer metrics to promote accountability and continuous improvement
- Collaborate cross-functionally with Business Systems Data & Analytics Finance Sales GTM Ops Engineering and Product teams (just to name a few!) to deliver impactful solutions quickly
- Drive the adoption of new tools and processes including AI and automation platforms to drive productivity
- Promote a culture of continuous testing learning and optimization.
About you
- Deep passion and expertise in AI building with a strong track record of developing tools for customer-facing and revenue-focused teams
- Expert in analyzing large data sets to drive strategy and decision-making including building spreadsheet models and leveraging business intelligence tools and/or programming languages (e.g. Tableau PowerBI SQL Python)
- Track record of leading technology-enabled business process transformations with an emphasis on strategic application of LLM (e.g. ChatGPT Claude Gemini) and automation tools and techniques (e.g. Zapier Make)
- Strategic thinker with a bias for actionhands-on scrappy and able to take projects to the finish line.
- Expert in analyzing large data sets to drive strategy and decision-making including building spreadsheet models and leveraging business intelligence tools and/or programming languages (e.g. Tableau PowerBI SQL PythonHex)
- Track record of leading technology-enabled business process transformations with an emphasis on strategic application of LLM (e.g. ChatGPT Claude Gemini) and automation tools and techniques (e.g. Zapier MakeRetool)
- Exhibits extreme accountability and ownership with an obsession for continuous improvement and mastery of your craft
- Effective at engaging and influencing executive stakeholders building consensus and driving collaborative change
- Experience working closely with pre-/post-sales teams is highly preferable (e.g. Solutions Engineering Professional Services Customer Support Customer Success)
- Experience with Salesforce ClickUp NetSuite or comparable platforms is highly preferable
- 5 years of professional experience in a related role
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Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
At ClickUp we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each persons journey to build their boldest career.
ClickUp is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant see our privacy policyfor further details.
- If you are a Philippine Job Applicant see our and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @ email or through our official careers portal on . We will never request fees payments or sensitive personal information. Please disregard any offers received outside these channels and report them to
Employment Type
Full Time
Key Skills
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