AI and Automations Program Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ClickUp were not just building software. Were architecting the future of work! In a world overwhelmed by work sprawl we saw a better way. Thats why we created the first truly converged AI workspace unifying tasks docs chat calendar and enterprise search all supercharged by context-driven AI empowering millions of teams to break free from silos reclaim their time and unlock new levels of productivity. At ClickUp youll have the opportunity to learn use and pioneer AI in ways that shape not only our product but the future of work itself. Join us and be part of a bold innovative team thats redefining whats possible!
As aCX Operations - Program Lead you will partner with the leadership of our pre- and post-sales customer teams to drive AI-powered programs and create operational excellence across the organization. This is an incredible opportunity for a highly driven professional to blend hands-on AI building with strategic planning and rigorous execution across all aspects of our business processes. This role will work on a variety of cross-functional strategic initiatives to launch new workflows optimize programs and automate our work through AI solutions. You will also help drive the operating cadence for the post-sales teams by programmatically integrating and analyzing large datasets to extract actionable insights highlight opportunities and address risks. If you are a data-driven AI-proficient individual who obsesses with greatness and thrives in dynamic environments this role is for you!
- Design build and deploy AI-driven tools and workflows to solve business problems and create efficiency & scale for pre- and post-sales teams including Customer Success Professional Services Customer Support Solutions Engineering and other groups
- Lead and execute strategic initiatives to optimize customer engagement and internal collaboration processes spanning the entire journey from pre-sales to onboarding through adoption expansion and renewal
- Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements automation and AI-driven tools
- Extract business insights from qualitative and quantitative data identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
- Define analyze and report on key financial operational and customer metrics to promote accountability and continuous improvement
- Collaborate cross-functionally with Business Systems Data & Analytics Finance Sales GTM Ops Engineering and Product teams (just to name a few!) to deliver impactful solutions quickly
- Drive the adoption of new tools and processes including AI and automation platforms to drive productivity
- Promote a culture of continuous testing learning and optimization.
- Deep passion and expertise in AI building with a strong track record of developing tools for customer-facing and revenue-focused teams
- Expert in analyzing large data sets to drive strategy and decision-making including building spreadsheet models and leveraging business intelligence tools and/or programming languages (e.g. Tableau PowerBI SQL Python Hex)
- Track record of leading technology-enabled business process transformations with an emphasis on strategic application of LLM (e.g. ChatGPT Claude Gemini) and automation tools and techniques (e.g. Zapier Make Retool)
- Strategic thinker with a bias for actionhands-on scrappy and able to take projects to the finish line.
- Exhibits extreme accountability and ownership with an obsession for continuous improvement and mastery of your craft
- Effective at engaging and influencing executive stakeholders building consensus and driving collaborative change
- Experience working closely with pre-/post-sales teams is highly preferable (e.g. Solutions Engineering Professional Services Customer Support Customer Success)
- Experience with Salesforce ClickUp NetSuite or comparable platforms is highly preferable
- 5 years of professional experience in a related role
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Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
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Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Our mission is to make the world more productive. To do this, we built the everything app for work - Tasks, Docs, Goals, and Chat.
