Sr. IT Customer Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Title:
Sr. IT Customer Support AnalystAbout the Role
As anIT Desktop Support Technician you will be responsible for configuring delivering and maintaining IT equipment while providing first-class support to our end users both in-office and remotely. Youll be an essential part of the team ensuring smooth IT operations and assisting with hardware software and mobile device support.
Roles and Responsibilities
- Complete desktop configuration prepare equipment for deployment to end users.
- Delivery and installation of desktop assets and peripherals to end users.
- Assist with Desktop Incident Management support to users who are based in the office or working remotely.
- Assist in moving users between office locations. Cabling desktop configuration patching etc.
- Build/image/configure PCs for deployment to users following standard processes.
- Assist with disposal delivery and returns processes as required.
- Assist with support of corporate mobile phones
- Assist with support on hardware for meeting rooms
- Provide assistance to users with KBRASPIRE Apps and MFA on personal devices
- Physical movement of hardware equipment is required as part of the role (i.e. moving around office into and out of storerooms carrying where appropriate etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies standards and procedures.
- Escalates incidents not resolved within established service levels.
- Maintain good relationships with other staff and promote good morale
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting driving working within warehouse and storerooms etc.)
What were looking for
- Minimum Bachelors degree in Information Technology Information Systems Computer Engineering or a related field.
- Minimum of 3-5 years of experience in Desktop Support or IT Support with a strong understanding of hardware and software troubleshooting and experience supporting multiple operating systems.
- Good understanding of operating systems and Microsoft applications. Specifically Windows 10 /11 and MS Teams.
- Knowledge of imaging/building of PCs with MECM/CM or similar
- Good communication skills and good written and spoken English
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 35,000 people worldwide with customers in more than 80 countries and operations in over 30 countries. We are a company of innovators, thinkers, creators, ... View more
