Sr. IT Customer Support Analyst
Sr. IT Customer Support Analyst
Posted on :
06-09-2025
Employer Active
1 Vacancy
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Job Description
Title:
Sr. IT Customer Support AnalystAbout the Role
As anIT Desktop Support Technician you will be responsible for configuring delivering and maintaining IT equipment while providing first-class support to our end users both in-office and remotely. Youll be an essential part of the team ensuring smooth IT operations and assisting with hardware software and mobile device support.
Roles and Responsibilities
- Complete desktop configuration prepare equipment for deployment to end users.
- Delivery and installation of desktop assets and peripherals to end users.
- Assist with Desktop Incident Management support to users who are based in the office or working remotely.
- Assist in moving users between office locations. Cabling desktop configuration patching etc.
- Build/image/configure PCs for deployment to users following standard processes.
- Assist with disposal delivery and returns processes as required.
- Assist with support of corporate mobile phones
- Assist with support on hardware for meeting rooms
- Provide assistance to users with KBRASPIRE Apps and MFA on personal devices
- Physical movement of hardware equipment is required as part of the role (i.e. moving around office into and out of storerooms carrying where appropriate etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies standards and procedures.
- Escalates incidents not resolved within established service levels.
- Maintain good relationships with other staff and promote good morale
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting driving working within warehouse and storerooms etc.)
What were looking for
- Minimum Bachelors degree in Information Technology Information Systems Computer Engineering or a related field.
- Minimum of 3-5 years of experience in Desktop Support or IT Support with a strong understanding of hardware and software troubleshooting and experience supporting multiple operating systems.
- Good understanding of operating systems and Microsoft applications. Specifically Windows 10 /11 and MS Teams.
- Knowledge of imaging/building of PCs with MECM/CM or similar
- Good communication skills and good written and spoken English
Required Experience:
Senior IC
Employment Type
Full-Time
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