Collections Trainer
Collections Trainer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Addi
We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.
We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.
About the Role
This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.
Whats the mission youll drive
Empower Addis Operations team with a focus on Collections to master the communication and negotiation skills required to maximize recoveries enhance the customer experience and ensure operational efficiency. The impact of this role is measured directly by the improvement of key collections metrics and customer satisfaction.
What you will do
Increase the portfolio recovery rate by 8-12% for newly trained agents within the first 90 days post-training validated through performance data on the CRM platform.
Reduce the ramp-up time for new agents to reach their productivity goal by 15% through an optimized onboarding program.
Ensure 85% of agents who have completed training meet or exceed quality standards in their customer interactions (based on a call auditing system or a Quality Assurance Score) demonstrating empathy and effective problem-solving skills.
Create and launch at least 2 new advanced training modules (e.g. complex objection handling advanced negotiation) that are implemented by 100% of the Collections team and collectively contribute to a measurable improvement in recovery metrics.
Implement a feedback loop system that uses performance data and satisfaction surveys to identify and resolve 2-3 critical improvement points in training programs each quarter with the goal of raising the average satisfaction rating to a 4.8/5.
What were looking for
Experience & Background
1-3 years of experience in training or team development preferably in a call center fintech or financial services setting with a focus on collections or customer service.
Proven track record of improving key business metrics (e.g. increased recovery rates reduced ramp-up time for new agents) through training initiatives.
Experience in designing curriculum and training materials for both new hire onboarding and ongoing development.
Proficiency in content creation tools like LMS platforms e-learning software and presentation tools.
Execution & Impact
You design and deliver dynamic high-impact training programs that directly translate to improved team performance.
You dont just deliver a curriculumyou own the results. You proactively use performance data to identify opportunities and propose training solutions to address them.
You measure the effectiveness of your training programs with clear metrics and use feedback to constantly refine and enhance content.
Communication & Collaboration
You have the ability to convey complex information clearly and concisely to diverse audiences building trust and credibility with teams and leaders.
You work effectively with operations leaders and other teams to align training objectives with strategic business goals.
Startup Mindset
You thrive in a fast-paced high-change environment. You adapt quickly to new business needs and team metrics.
You take the initiative to solve problems and require minimal supervision. You are capable of working independently to drive projects to completion.
Why join us
Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.
Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner
Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.
Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.
Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.
How the hiring process looks like
We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.Step 2: Initial Interview (45 min)
A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.Step3: Assesment Center (120min)
With this technical challenge we want to assess your expertise in performance analysis and training solution design. We expect you to invest 2 hours with our team to validate:Your ability to analyze data (from a CRM and call metrics) to identify knowledge or skill gaps within the team.
Your approach to designing a training plan that addresses these gaps and aligns with key business objectives.
How you present and justify your training proposal demonstrating a clear focus on measurable results and team improvement.
We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.
Employment Type
Full-Time
