Support Engineer
Support Engineer
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Job Description
Job description
Ready to make an impact As a Support Engineer at Peripass youll be the go-to person for our customers whenever they need support. Youll solve problems share expertise and make sure everything runs smoothly so our clients can keep their logistics operations moving without a bump.
Peripass is alogistics SaaS scale-upfounded in Yard Management Software enables industrial and logistics companies(think of companieslike Bridgestone Alpro and Saint-Gobain)to smoothly manage the complete flow of trailers rolling on and off their sites as well as all trailer movements on-site.
Were riding anincredible wave of growth with sales skyrocketing and our company expanding faster than ever. Our mission Torevolutionize logisticsthrough digitization and automation and were just getting started. Were building on strong momentum driven by ambition and a clear vision for the future. Ready to be part of whats next
As a support Engineer youll be at the heart of our service desk making sure our clients get the smooth support they deserve:
Acting as the first line contact person in the service desk for all customer requests: you analyse investigate and resolve technical issues reported by customers of Peripass
You partner up with the customer success managers implementation consultants and product team to escalate issues when needed
You are the voice of the customer internally and help improve our product with your input
You are responsible for managing the monitoring dashboard in order to proactively counter any incidents
You build up product knowledge on a daily basis and are keen to develop your technical skills
You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos
Youre an expert in our support tools and processes
You communicate clearly and proactively making sure our customers are continuously aware of the steps were taking towards a solution
What we offer:
You will have the opportunity to grow your tech skills and deepen your knowledge of SaaS APIs and integrations every day with the freedom to experiment and learn.
Your quick thinking and problem-solving will make a direct impact for customers like DHL Danone and Saint-Gobain keeping their logistics running smoothly.
A supportive and collaborative environment where your ideas are valued and you can grow alongside a team of passionate professionals.
Flexible work hours that let you balance your professional growth with personal priorities while making a real impact.
Job requirements
Come on blow us away with your credentials! You will if you have:
You are fluent in Dutch & English (French is a big plus)
You are digital native
You are familiar with concepts such as SaaS software integrations API Service level agreements
You are customer oriented and are able to communicate clearly via email and phone
You have an analytical problem-solving mindset
You keep your calm and prioritize even if a customer puts you under pressure or when SLA deadlines need to be achieved
You have a bachelor degree Computer Science or System/Network Engineering
All done!
Your application has been successfully submitted!
Employment Type
Full-Time
