Manager Registration Services - 527397

Pay Grade/Pay Range:Minimum: $53500 - Midpoint: $66900 (Salaried E8)

Department/Organization:209403 - Strategic Operations

Normal Work Schedule:Monday - Friday 8:00am to 5:00pm

Job Summary:The Manager of Registration Services oversee the daily business operations of the registration team ensuring seamless efficient and customer-centered service. Supervises and mentors a team of registration staff cultivating a collaborative and high-performing work culture while managing staffing training and resource allocation to meet evolving departmental goals. Provides proactive workforce planning including forecasting peak-period needs overtime and flex time. Identifies and implements best practices in registration services technology and customer experience. Drives alignment of registration processes and business operations building strong partnerships and supporting institutional innovation. Oversees Certificate Education Units (CEU) awarding and verification ensuring accurate documentation and timely distribution. Maintains historical records and ensures regulatory compliance.

Additional Department Summary:Fosters lifelong learning and strengthens connections with individuals organizations and communities across Alabama and beyond. Drives innovation advancing operational excellence and leading initiatives that enhance both service delivery and the learner experience. Monitors key performance indicators (KPIs) champions continuous improvement strategies and ensures the optimal performance of all customer-facing processes systems and tools. Helps grow the microcredential and professional development portfolio helping expand opportunities for learners in Alabama and beyond. Manages the insurance exam eligibility process in accordance with Alabama Department of Insurance requirements. Oversees the departments budget forecasting credit card fees and related financial considerations and ensuring resources are effectively managed. Maintains and enforces PCI compliance initiatives across OTIDE safeguarding both operational integrity and customer trust.

Required Minimum Qualifications:Bachelors degree and four (4) years of experience; OR masters degree and two (2) years of experience.

Additional Required Department Minimum Qualifications: Must have valid U.S. drivers license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge:Ability to collaborate communicate and build strong relationships across departments. Strong leadership integrity professionalism and team management skills. Strategic thinking and ability to drive process improvements. High attention to detail and analytical mindset. Ability to collaborate communicate and build strong relationships across departments. Proficiency in Microsoft Office Suite and other relevant business software. Ability to manage multiple tasks and priorities simultaneously while establishing and meeting competing goals and deadlines. Familiarity with budgeting for staffing including forecasting overtime and managing departmental costs.

Preferred Qualifications:Degree in Business Education Communications or related technical field. Two (2) years of management or leadership experience in higher education or a registration services environment. Experience managing payment handling responsibilities. Experience with data analysis and process improvement. Strong understanding of student information systems registration platforms and payment handling procedures including PCI compliance. Familiarity with CEU guidelines processes and record-keeping.

Background Investigation Statement: Prior to hiring the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.