Client Services Manager Maintenance
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Services Manager Maintenance
Location: Dublin
Our client is a trusted name in facilities and engineering services delivering tailored maintenance and operational solutions to clients across a wide range of sectors. With a strong focus on compliance reliability and sustainability they work to keep critical building systems performing at their best.
About the Role
They are now looking to appoint a Client Services Manager Maintenance to oversee key client accounts and ensure seamless delivery of maintenance services. Based in Dublin with some nationwide travel this position combines technical oversight client engagement and contract management responsibilities.
Key Responsibilities
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Technical Oversight: Manage the operation and maintenance of key building systems including HVAC electrical plumbing medical gas and other engineering infrastructure.
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Client Partnerships: Build and sustain strong client relationships acting as the primary point of contact for service delivery and performance.
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Contract & Project Management: Lead planned and reactive maintenance works manage asset registers raise purchase orders and ensure compliance with contract agreements.
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Service Delivery & SLAs: Monitor performance against service level agreements (SLAs) ensuring high standards of safety efficiency and quality are consistently achieved.
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Site & Client Engagement: Attend site visits and client meetings to review performance address issues and ensure smooth operations.
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Procurement & Commercial Development: Manage procurement processes tendering and sourcing while identifying opportunities to add commercial value within accounts.
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Team & Contractor Leadership: Provide guidance and support to in-house teams while managing external contractors ensuring compliance with safety insurance and tax requirements.
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Compliance & Reporting: Maintain records documentation and reports to ISO9001:2015 standards with a focus on regulatory compliance and health & safety.
Skills & Experience
Essential:
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Minimum 5 years experience in a similar role within facilities management building services or maintenance.
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Strong technical background across mechanical electrical and building services systems.
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Proven track record in managing contracts projects and multi-disciplinary teams.
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Proficiency in Microsoft Office and maintenance management systems.
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Excellent problem-solving communication and negotiation skills with strong client-facing experience.
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Deep understanding of safety and compliance standards including ISO9001:2015.
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Full clean driving licence.
Personal Attributes
We are seeking a proactive and commercially minded professional who thrives in fast-paced environments. You will be detail-oriented self-motivated and capable of balancing technical responsibilities with client and commercial priorities.
If you have a background in maintaining complex engineering systems and a passion for client service and operational excellence this is an excellent opportunity to join a growing high-performing team.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
