Director, Strategy and Business Management
Director, Strategy and Business Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to MBPS COO the Director of Strategy and Business Management will work closely with the COO Leadership Team and various senior stakeholders across GBS and global operations to develop and drive an integrated strategy for the COO function. The incumbent will also be accountable for the management of the functions performance portfolio of services and OPEX initiatives. A successful candidate will be able to demonstrate their ability to navigate through ambiguous fluid and changing responsibilities and present findings and solutions to complex problems in a clear concise and decision-driven manner.
Position Responsibilities:
- Structure problems analyze data and present complex findings in a clear concise and decision-driven manner;
- Conduct research on emerging trends dig deeper into the analyses where appropriate synthesize recommendations and understand impact on the business; and
- Serve as a thought partner to businesses and functions.
- Laisse with GBS COEs such as the Transitions Management Operational Excellence Learning & Development and Reporting COEs etc to ensure that the COO function is well supported to deliver on operational excellence and governance commitments to the business
Dynamics of the Role
- The role supports the office of the COO function and requires instituting new ideas frameworks and processes across the function and GBS and interacting with a variety of stakeholder at senior levels.
- The individual will need to work with ambiguous fluid and changing responsibilities and be able to readily adapt to the dynamics of the group managing multiple ongoing initiatives simultaneously.
- The role is complex requiring the ability to think broadly on a strategic basis dialogue with subject matter experts across and outside the organization but also focus on critical details provide superior analysis and reasoning and crisply communicate issues and solutions in a focused manner.
- This is a global position requiring regular evening and/or early morning meetings.
Integrated Strategy for the Office of the COO
- Set and drive common goals objectives and strategies that aligns to the priorities of GBS Segment Business Partners and Global Operations
- Through research analysis and development of frameworks provide insights to the COO and SLT businesses and functional partners
- Facilitate and support the process to bring together all the COO teams in the development of the strategy ensuring the platform is setting the right aspirations to position GBS as the provider and employer of choice
- Build presentations to support the strategic business proposals and communication with extended stakeholders.
Planning & Portfolio Management
- Create and facilitate the plan and process for the Office of the COO strategic plan and roadmap
- Work closely with the COO Senior Leadership Team HR and Transitions Management COE to plan and facilitate seamless transition of new work into and out of the function
- Work closely with Finance HR Op-Ex and Senior Leadership Team to identify tangible actions/initiatives for us to meet our expense targets and monitor progress.
Performance Management
- Manage monthly and weekly performance reporting activities synthesizing the functions performance and analyzing outliers watching for trends and developing responses
- Develop & manage measures of success for the COO organisation by aligning relevant KPIs to onshore global standards and the objectives of GBS.
- Oversee the functions training program and ensuring that both the onboarding and upskilling programs are effective
Qualifications:
- 10 years of experience leading middle/back office operations
- Knowledge on insurance and wealth products and processes
- Multinational company experience working in global teams
- LOMA six sigma Lean BPM or COPC certified is an advantage
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Director
Employment Type
Full-Time
