Operations Engineer Program Manager
Operations Engineer Program Manager
Posted on :
06-09-2025
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1 Vacancy
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Job Description
APPLE INC has the following available in Austin Texas. Design and implement software applications and integrations with external vendors to streamline repair processes enhance the customer experience optimize inventory management improve data analytics and ensure security and compliance. Lead multiple concurrent large-scale software-oriented projects involving external vendor shop floor software integration with Apples internal systems. Approve logic changes API (Application Programming Interface) modifications and reporting changes to ensure alignment with business requirements and maintain system integrity. Track software and application-related issues and provide corrective action plans that include root cause analysis resolution steps and communication to stakeholders. Develop and review user acceptance tests execute test scripts conduct cutover activities and validate post-launch to ensure that new functionality meets business requirements and operates as expected. Provide ongoing application support post-launch including resolving user issues monitoring system performance and implementing continuous enhancements. Identify opportunities for improvement in Apples mail-in repair center space and develop short-term and long-term project plans/roadmaps for application enhancements updates and fixes. International travel is required approximately 10% of the time. 40 hours/week.
- Bachelors degree or foreign equivalent in Computer Science Computer Engineering or related field and 5 years of progressive post-baccalaureate experience in the job offered or related occupation.
- 5 years of experience with each of the following skills is required:
- Developing and maintaining RESTful APIs to facilitate seamless communication between internal systems and external vendor applications. Creating API documentation managing version control and ensuring secure data transmission.
- Utilizing SAP modules related to Product management. Experience with SAP MM (Material Management) and SD (Sales and Distribution) to track and optimize inventory levels within the mail-in repair process.
- B2B integration tools such as WebMethods or similar platforms to streamline data exchange between Apple and its external vendors. EDI (Electronic Data Interchange) standards and protocols for processing repair orders and tracking inventory.
- Designing and implementing vendor network architectures that facilitate effective communication between external vendors and Apples internal systems. Network protocols data flow optimization and security measures to protect sensitive information.
- Leading and managing multiple software projects from inception to completion. Project management methodologies such as Agile or Waterfall including tools like JIRA for tracking progress managing timelines and ensuring stakeholder engagement.
- Analytical skills to interpret data and generate reports that inform decision-making. Data visualization tools (e.g. Tableau BI) to present findings effectively and support continuous improvement initiatives.
- Software development lifecycle including requirements gathering design coding testing and deployment. Version control system Git for managing code changes.
- Developing UAT plans and executing test cases to validate new features and enhancements. Ability to gather feedback from users and stakeholders to ensure that applications meet business needs.
- Identifying troubleshooting and resolving software-related issues. Ability to perform root cause analysis and implement corrective actions while communicating effectively with stakeholders.
- Change management processes during software updates and enhancements. Training users and creating documentation to support new system functionalities.
- N/A
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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