Product Designer
Product Designer
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$ 90000 - 165000
1 Vacancy
Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
American Express is on a mission to create new ways to connect with Card Members that are meaningful and relevant. This exciting position is part of the Credit Product Design team that is responsible for migrating and transforming our current technology. Our UX Writer will partner closely with designers researchers and product owners technologies to redefine how we deliver Servicing journeys across multiple teams and combine business needs with customer needs to drive the digital experience role primarily focuses on writing content for the internal servicing journeys within ISP.
Responsibilities but no limited to:
Design write and testmicrocopy UI text error messages and help articles thatreduce agent training time and improve efficiency.
- Own the end-to-end content strategyfor our internal platforms moving from initial concept to launch with a focus on measurable agent success. Transforming ideas business opportunities research and creative vision into compelling clear concise content for core digital journeys for our users.
- Present work to collaborators and various stakeholders with the ability to defend your decisions persuasively.
- Partner with product managers UX designers and engineersto ensure content is integrated seamlessly into the product design process. Youll be the voice of clarity from the very beginning. Also partner with legal and compliance to meet regulatory needs.
- Conduct user research and A/B testingto measure the impact of your content and make data-driven decisions.
Create and maintain a comprehensive content style guideand governance process to ensure content adheres to brand strategy brand guidelines and tone. Also consult on UX content to ensure it adheres to UX writing best practices.
Minimum Qualifications:
- 5 years of experience inUXwriting content design or a related field
- A strong portfolio showcasing the process and impact of your work on user experience.
- Proven understanding of the product development lifecycle and ability to partner withUXdesigners product managers and engineers.
- Experience developing and implementing content strategy including voice and tone guides.
- Proficiency with design tools like Figma or Sketch.
- Deep knowledge of accessibility standards and how to write inclusive accessible content.
- Excellent written and verbal communication
- Ability to adjust quickly to shifting priorities multiple demands ambiguity and rapid change
- Ability to translate complex technical and operational information into simple intuitive language for a non-technical audience.
Preferred Qualifications:
Knowledge of credit/fraud risk servicing.
Experiencing with leading large transformation projects.
Salary Range: $90000.00 to $165000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Employment Type
Full-Time
