Manager, Professional Tax Services

Jacksonville - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview
The Manager of Professional Tax Services leads and develops a team of Professional Payroll
Tax specialists. Ensures timely & accurate tax processing for tax service clients. Ensures
timely and efficient client support and issue resolution and fosters a culture of continuous
improvement within the managed service team to enhance client satisfaction and
retention. Responsible for ensuring training onboarding best practices and knowledge
articles are in place. Identifies cross-selling and upselling opportunities as applicable.

Responsibilities

Oversee the quality processing of tax file submissions by the Professional TaxServices team ensuring compliance with all regulatory requirements.
Ensure the successful and timely submission of filings and payments forassigned Tax Services clients to the best of your abilities.
Work with product management to ensure the correctness and quality of allGreenshades Tax Services documentation including user guides and webcontent. o Be responsible for the correctness and quality of all Greenshades TaxServices documentation including user guides and web content.
Stay up to date with payroll regulations and compliance requirements ensuringthat our services are in accordance with relevant laws and regulations.
Predict problems spot trends
Constantly monitor for problems on the horizon.
Work with customer service to get in front of issues that would turn intoproblems.
See product problems frequent issues constantly monitor the ticketflow each day.

Strategic Responsibilities

Collaborate with internal teams including Payroll Tax Specialists Product& Implementations to ensure seamless service delivery troubleshootissues and implement process improvements.
Oversee the utilization and optimization of payroll software collaboratingwith the Development & Products teams to address any technical issuesor software upgrades.
Escalation Management. Handle complex payroll-related inquiries andescalations from clients providing resolutions or liaising with internalteams for prompt assistance. Perform other work as requested by yoursupervisor.

Supervisory Responsibilities

Lead and develop a high-performing team providing training coachingguidance and support as needed.
Monitor key performance indicators (KPIs) related to client satisfactionrenewal rates and on-time delivery and take corrective actions as needed.

Qualifications

Bachelors degree in business administration finance or a related field orequivalent work experience
Certified Payroll Professional certification preferred
Minimum of 4 years of experience in client services or account management roles preferably within the payroll or HR services industry.
Power BI experience preferred but not required
Proven track record of driving client satisfaction retention and growth.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills with the ability to buildrapport with clients and internal stakeholders.
Detail-oriented with strong analytical and problem-solving skills.
Knowledge of payroll processing and tax compliance regulationspreferred.
Ability to thrive in a fast-paced dynamic environment and adapt tochanging priorities

This is a remote position.

Required Experience:

Manager

Position OverviewThe Manager of Professional Tax Services leads and develops a team of Professional PayrollTax specialists. Ensures timely & accurate tax processing for tax service clients. Ensurestimely and efficient client support and issue resolution and fosters a culture of continuousimprovement...

Oversee the quality processing of tax file submissions by the Professional TaxServices team ensuring compliance with all regulatory requirements.
Ensure the successful and timely submission of filings and payments forassigned Tax Services clients to the best of your abilities.
Work with product management to ensure the correctness and quality of allGreenshades Tax Services documentation including user guides and webcontent. o Be responsible for the correctness and quality of all Greenshades TaxServices documentation including user guides and web content.
Stay up to date with payroll regulations and compliance requirements ensuringthat our services are in accordance with relevant laws and regulations.
Predict problems spot trends
Constantly monitor for problems on the horizon.
Work with customer service to get in front of issues that would turn intoproblems.
See product problems frequent issues constantly monitor the ticketflow each day.