ServiceNow Business Analyst Senior

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

We are seeking a highly skilled and motivated ServiceNow Business Analyst to join our dynamic this role you will be responsible for driving the successful implementation and continuous improvement of our ServiceNow platform. You will work closely with stakeholders to gather requirements define product vision and ensure that the platform meets the needs of the organization.

Our Impact:

At Freddie Mac we leverage the power of ServiceNow to streamline our operations and enhance our service delivery. Our team is dedicated to optimizing workflows improving user experiences and driving innovation across the organization. By joining us you will play a crucial role in shaping the future of our IT services and contributing to our overall success.

Your Impact:

As a ServiceNow Business Analyst you will:

• Collaborate with stakeholders to gather and prioritize requirements.

• Define and communicate the product vision and roadmap.

• Work with development teams to ensure timely and high-quality delivery of features.

• Conduct user acceptance testing and gather feedback for continuous improvement.

• Provide training and support to end-users to maximize the platforms value.

Responsibilities:

• Perform BA functions such as conduct business needs identification business analysis planning stakeholder analysis and change activities and requirements analysis and design definition.

• Lead business process definition reengineering improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders.

• Maintain requirements documentation to ensure all approved business requirements use cases process flows and reporting requirements are up to date.

• Lead the flow of requirements from the product backlog into sprint planning providing a controlled joined-up overall view of the business and functional requirements at a detailed level.

• Serve as a liaison between business owners end users and IT partners ensuring cohesive approach comprehensive solutions and excellence in delivery.

• Work with stakeholders focus groups and end users to analyze evaluate and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements.

• Create wireframes/mockups for the user stories develop and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively.

• Ensure areas of complexity are understood and investigated appropriately to review opportunities blockers problems and issues that arise.

• Analyze and verify requirements against existing and planned product capabilities.

Qualifications:

• Bachelors degree in computer science Information Technology or a related field from an accredited college/university.

• A minimum of 5 years of experience using ServiceNow to develop client or business requirements to meet the customers functional needs.

• Proven experience as a Product Owner or Business Analyst preferably with ServiceNow.

• Strong understanding of IT service management (ITSM) processes and best practices.

• Technical Skills:

  • Familiarity in ServiceNow development and administration.

  • Familiarity with JavaScript HTML CSS and AngularJS.

  • Familiarity with REST/SOAP APIs and integrations.

• Familiarity with implementing solutions on the ServiceNow platform.

• Solid understanding of Agile processes and methodologies including the ability to properly write user stories and break down large user stories into component parts.

• Experience using business analysis tools/techniques to design and deliver business change.

• Experience with requirements elicitation or the configuration of the ServiceNow platform.

• Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)

  • Certified Scrum Product Owner (CSPO)

  • Certified Business Analysis Professional (CBAP)

Keys to Success in this Role:

• Strong analytical and problem-solving skills.

• Strong engagement communication and facilitation skills including presentation and influencing skills.

• Ability to translate business requirements into technical specifications.

• Proactive and self-motivated with a strong sense of ownership.

• Ability to manage multiple priorities and meet deadlines.

• Passion for continuous learning and improvement.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.