Assistant Manager (IOT & Esurvillienece , ATM Operations)

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers and vendors all time.
Day to day follow up for new ES installation Reinstallation and Deinstallation request if any.
Acknowledging and resolving customer complaints timely.
Communicating with customers through various channels.
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process.
Keeping records of customer interactions transactions comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to workflow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience:

Manager

About NCR AtleosNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Responsibilities:Maintainin...

About NCR Atleos

Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers and vendors all time.
Day to day follow up for new ES installation Reinstallation and Deinstallation request if any.
Acknowledging and resolving customer complaints timely.
Communicating with customers through various channels.
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process.
Keeping records of customer interactions transactions comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to workflow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Offers of employment are conditional upon passage of screening criteria applicable to the job.