Service Manager
Service Manager
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Job Description
Job Title: Service Manager
Location: Vernon CA
Job Type: Full-Time
Salary Range: $90k-$110k yearly DOE
About Sonsray:
Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing. We are committed to fostering a supportive and dynamic work environment.
Why work here
At Sonsray we value all employees their contributions and most importantly their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:
- Medical coverage (PPO HSA options)
- Dental Vision and Life insurance provided at no cost
- 401K with competitive employer contributions
- 80 hours of annual vacation increasing with years of service
- Uniforms provided annually
- Annual boot voucher of $125.00
- One full paid day off annually for community volunteer work
- Birthday meal provided by Sonsray
- Privately owned and operated with decisions made based on core values rather than corporate directives
- Annual Holiday Party including covered airfare and hotel for employees and a guest
- Emphasis on company growth and employee development
- Open-door policy fostering a collaborative environment with active owner and management involvement
Position Summary:
The Service Manager will be responsible for managing service operations within the Thermo King dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction growing profitable service labor sales exercising disciplined expense control attracting and retaining outstanding talent and effectively engaging department personnel with P&L responsibilities.
Essential Responsibilities and Duties:
- Oversee technician efficiency productivity and service department performance.
- Implement a priority system for all service work scheduling.
- Ensure timely filing of manufacturer warranty claims and monitor expenses/recovery rates.
- Liaise with the manufacturer to resolve warranty issues.
- Maintain management reports for department and employee performance including P&L.
- Schedule and assign jobs based on employee skills.
- Ensure the Service Department has the necessary well-maintained tools and equipment.
- Manage the annual service budget to achieve profit goals KPIs and business plans.
- Collaborate with the VP on facility maintenance.
- Coordinate dealership training and service-related customer clinics.
- Monitor technician and office staff training and advancement per D2E requirements.
- Conduct facility inspections safety meetings and annual safety inspections.
- Introduce services and products to prospective customers through cold calls and visits.
- Drive to client locations as needed.
- Operate vehicles safely complying with all road signs.
- Adhere to all Auto and Equipment Safety rules.
- Perform other management-directed duties in line with dealership objectives.
Service Management and Financial Acumen:
- Develop and manage an annual service budget with measurable profit goals.
- Monitor and analyze management reports including Profit & Loss (P&L) to ensure departmental goal achievement.
- Manage warranty expenses and recovery rates and possess knowledge of manufacturer warranty claim processes and requirements.
Operational Efficiency and Team Leadership:
- Demonstrate strong management skills to optimize technician efficiency productivity and overall departmental performance.
- Proficiently schedule and prioritize service work and effectively assign jobs.
- Ensure the maintenance of tools and service equipment.
- Collaborate on facility maintenance.
Employee Development and Safety:
- Coordinate training programs and clinics and monitor employee training and advancement.
- Knowledgeable in facility inspections safety meetings and annual safety inspections.
Customer Relations and Sales:
- Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customers.
- Deliver excellent quality customer service to maintain and develop strong customer relationships.
- Exhibit sales skills including making cold calls and visiting prospective customers
Qualifications:
- Maintain a professional demeanor inside and outside the dealership.
- Must be at least 21 years of age.
- Must possess and maintain a valid Drivers License for company driving.
- Strong decision-making and problem-resolution abilities in a fast-paced service environment.
- Minimum of 5 years of service management experience.
- Bachelors degree in Business Administration Management or a related technical field preferred; equivalent experience may be considered.
Contact us at or 323.319.1900 Ext 1830
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Required Experience:
Manager
Employment Type
Full Time
