04357 Harrisonburg - DMV Customer Service Generalist
04357 Harrisonburg - DMV Customer Service Generalist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: 04357 Harrisonburg - DMV Customer Service Generalist
State Role Title:Admin and Office Spec III
Hiring Range: Starting at $41000 - Prior relevant experience at DMV may increase thesalary to $43000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:HARRISONBURG CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginias Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Harrisonburg Customer Service Center. If you possess strong customer service and cash/credit card handling experience problem-solving skills a willingness to learn and want a career with growth opportunities we would like to talk with you.
Job Duties Include:
Communicating policies procedures and regulations
Issuing IDs
Processing applications
Administering vision driver and in-car road tests
Processing diverse vehicle registrations titling tax and fee collection and other DMV-related services
Training will be provided to ensure your addition we offer a competitive salary excellent health and retirement benefits twelve paid holidays per year paid annual sick and family/personal leave and deferred compensation.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!
Minimum Qualifications
Proven ability to provide face-to-face customer service addressing needs and concerns professionally and courteously.
Proficiency in operating computer systems databases and other equipment necessary for DMV operations.
Knowledge of basic accounting principles including transaction reconciliations.
Ability to interpret explain and apply complex statutes such as the Virginia Motor Vehicle Code as well as other laws rules regulations policies and procedures.
Adaptability to frequent changes in statutes policies and procedures.
Strong analytical skills to review records files and documents reaching logical and legal conclusions.
Ability to work effectively under pressure during peak workload periods.
Excellent teamwork and collaboration skills with the ability to communicate effectively with diverse customers and colleagues.
Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
Operational proficiency to utilize all necessary tools and equipment efficiently.
Additional Considerations
Knowledge of DMV policies and procedures related to licensing registration titling and compliance with the Privacy Protection Act.
Familiarity with public sector operations including state agency procedures and government regulations.
Previous experience mentoring or training staff in a professional environment.
Previous experience with DMV operations or a similar regulatory agency.
Comprehensive experience mentoring or guiding team members in a professional setting.
Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
