Field Technical Support
Field Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
Description -
Job Summary
This role is responsible for improving the customer experience by providing installation information addressing challenges and delivering software services across pre-sales post-sales and service delivery support. The role caters to diverse customer needs offering tailored solutions to complex accounts. The role employs proactive monitoring techniques offers site support for break-fix activities and provides expertise in resolving complex issues. The role also coordinates departmental work mentors the team identifies improvement opportunities and fosters positive working relationships.
Responsibilities
Enhances customer experience by providing a comprehensive overview of installation activities site-specific information and access to relevant contacts.
Addresses customer-relation challenges promptly and effectively delivering guidance and escalating issues according to established protocols.
Offers software services encompassing pre-sales post-sales and service delivery support catering to diverse customer needs.
Delivers services including tailored solutions to large enterprise complex or corporate accounts addressing their specific requirements.
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
Provides site support for customer break-fix activities offers technical assistance to third-party and authorized service providers and leads onsite escalation support when needed.
Applies extensive knowledge resolves complex issues and recommends improvements through creative and effective approaches.
Coordinates departmental work mentors the team and serves as an escalation point for different issues in the related area of work.
Identifies opportunities for improvement makes recommendations and also assures effective business controls through review analysis and verification.
Coordinates the functional work within the department assists various departments monitors process execution and fosters positive working relationships with associates and management.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
Preferred Certifications
NA
Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
