Senior Customer Architect (Singapore)
Senior Customer Architect (Singapore)
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Job Description
What Is The Role
We are actively seeking a Singapore based Customer Architect with an understanding of technology and hands-on experience in key IT domains notably Observability Cybersecurity and Enterprise Search. You should possess a strong technical background preferably with experience in cloud-based software solutions.
As a Customer Architect you will be the Trusted Technical Advisor working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customers expectations. Your technical expertise strong understanding of business imperatives and ability to deliver value will be key to accelerate adoption of Elastics solutions.
What You Will Be Doing
- Collaborate with the account team (Account Executives and Solutions Architects) to provide ongoing technical coverage and support.
- Work closely with customers to identify and eliminate technical frictions promoting a smoother adoption and implementation of Elastic solutions.
- Ensure a successful technical customer journey from onboarding to adoption while continuously driving the consumption of Elastic products further driving ARR.
- Define the technical success plan for each customer outlining the optimal use of Elastic solutions to achieve their business objectives.
What You Bring
- Bachelors degree in Computer Science Engineering Information Systems or a related field highly preferred.
- Validated experience in a similar role such as Solutions Architect Technical Consultant or Pre-sales Engineer.
- Excellent communication and presentation skills.
- Ability to build strong relationships with customers and team members.
- Demonstrated problem-solving skills with a track record of delivering innovative solutions.
- The nature of the work that you will be doing will require a high percentage of work onsite with customers and you should be expected to travel as a result of this requirement.
Bonus Points
- Experienced with one or more Elastic solutions (Observability Security Enterprise Search) or the Elastic stack (Elasticsearch Logstash Kibana) and how to align them with business objectives is a plus.
Required Experience:
Senior IC
Employment Type
Full Time
