Sr. Talent Management Partner
Sr. Talent Management Partner
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is seeking a Senior Talent Management Partner to support our Customer Care (CC) team based in Plantation FL! This is an exciting opportunity to bring your expertise and passion for talent management into a dynamic high-volume environment. Youll report to the Associate Director Operations Talent Management within the Strategic Talent Enablement and Measurement team with a dotted-line relationship to the Director of Customer Care HR.
This role aligns with the Customer Care Team Member Promise Belonging and Growth & Development pillars building processes and platforms that enable successful strategic talent planning career growth and development. Youll deploy enterprise-level initiatives tailored for a fast-paced virtual call center while also designing solutions for CC-specific talent needs to drive measurable outcomes.
What Youll Do:
- Lead the design development and implementation of talent management processes to build an internal bench of top talent and improve retention.
- Translate enterprise initiatives into actionable tailored solutions for the CC environment.
- Leverage data and conduct needs analysis (as needed) create talent roadmaps and manage projects through planning implementation change management and ongoing evaluation.
- Partner with HRBPs and senior leadership to deliver strategies in areas including org planning career pathing performance management leadership development and talent assessment.
- Facilitate calibrations and talent discussions to identify high-potential talent address performance gaps and plan for critical roles.
- Analyze and report on talent data to inform decision-making track program effectiveness and identify trends in performance retention and engagement.
- Create and maintain processes tools and automation to streamline the user experience standardize practices and improve scalability.
- Serve as a subject matter expert for business leaders and HR teams ensuring talent strategies align with Chewys culture/Employee Value Proposition Operating Principles Job Leveling and functional competencies.
- Additional responsibilities may be assigned as this role evolves over time and in response to business goals/objectives.
What Youll Need
- Bachelors degree in Human Resources Business Administration or related field (Masters preferred).
- 57 years of experience crafting and delivering talent management programs in large fast-paced organizations.
- Expertise in talent management organizational development leadership development or HR business partnership.
- Strong influencing partnering and communication skills across all organizational levels.
- Ability to translate data into insights and actionable strategies.
- Demonstrable track record of building programs in dynamic environments and adapting quickly to change.
- Proficiency with Microsoft Office Excel and Smartsheet; experience with process automation preferred.
- Growth mindset learning agility and resilience.
- Travel as required to achieve business goals and objectives.
Apply today!
Required Experience:
Senior IC
Employment Type
Full Time
