Service Desk Advisor
Service Desk Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Remarkable people; remarkable career.
At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a community-focused culture and a great regional lifestyle
Description
What youll do:
As the Service Desk Advisor at GMHBA you will serve as the first point of contact for all users requiring support with technical incidents service requests technical questions and IT-related issues.
This is a 10-month fixed term contract. You will be required to work a rotating Saturday roster with 1 Saturday every 4 weeks (9am-1pm). Overtime will be paid for Saturday shifts.
This role is responsible for:
- Efficiently logging diagnosing and resolving a wide range of hardware and software issues
- Ensuring timely escalation when necessary
- delivering an exceptional end-to-end customer experience
- providing prompt professional and effective support maintaining clear communication and following up to ensure user satisfaction and resolution of all reported issues
Why Join Us
Be part of a forward-thinking team that values innovation collaboration and continuous improvement which is all aimed at making healthcare better for our members.
Skills And Experiences
Mandatory
Certificate IV in Information Technology or equivalent
Experience working within a medium-large enterprise utilizing ITIL (or MOF) fundamentals and frameworks for IM Systems Management
Experience in a fast-paced service environment and a sound customer service ethic
Specialist experience with core business systems/applications Active Directory Exchange mailbox management and Desktop and Mobile Operating Systems
Highly desirable
Knowledge of the Private Health Insurance industry.
Experience with application support or training
ITIL V4 Foundations Certification
If you believe you would be a great fit but dont quite tick all the boxes we encourage you to apply.
Lets get started.
Submit your application online today. Applications close 18th September 2025.
If you have any questions about this position or the recruitment process please reach out to the careers team at
At GMHBA we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true authentic selves. It allows us to be more reflective of our community have a range of perspectives and better support our customers members and patients. We encourage candidates with diverse backgrounds experiences perspectives and beliefs to apply for this role.
In submitting an application you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: note candidate screening and interviews may commence prior to the closing of the advertisement so get your application in as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
