Casual Customer Service Agent

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team youll ensure a great experience in all contacts both reactive and proactive to achieve the best service outcomes for addition to this youll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have an opportunity for experienced customer centric individuals to join us on a Casual basis offering between 15-25 hours per week from Monday to Friday or as agreed with the potential to work at our sites in Sydney (Artarmon and Macquarie Park)

Work the hours that work for you! 

To be successful in this role youll have: 

Customer Focus 

• Greet all visitors to facility in a timely courteous and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors in coordination with Facilities team and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person via telephone email and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  
• Responsible for approving accepting and securely storing customer deliveries. 

Qualifications :

Your proven commercial experience will see you bringing: 

• Excellent customer service skills both over-the-phone and face-to-face 
• Highly developed interpersonal skills and communication skills both written and verbal 
• Well presented with a professional and efficient manner 
• Strong time management skills with the ability to multitask 
• Ability to work independently; be proactive organised and diligent 
• Well-developed computer skills including MS Office Suite skills 
• High attention to detail and accuracy methodical and task oriented 
• Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

Additional Information :

• Opportunity to contribute to landmark infrastructure projects shaping Australias digital economy.  
• A values driven culture built on innovation collaboration and growth.  
• Great opportunities to progress within our company (grow as we grow) 
• Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Remote Work :

No

Employment Type :

Full-time