Cruise Operations Support Specialist

Job Title: Cruise Operations Support Specialist

Reports to: Cruise Operations and Logistics

Location: Seattle (On-site)

Overview

As a Cruise Operations Support Specialist you will be responsible for assisting the Cruise Division team in Seattle with various administrative and clerical tasks relating to our mobility equipment rentals for customers traveling on cruise ships and/or to resorts and residences.

What That Actually Involves

• Assist with port ID renewals or new staff requests.
• Support with emergency on-call service.
• Assist with database data entry for equipment re-location and transfers.
• Assist with clarifying equipment availability for the reservations department to facilitate orders.
• Act as the primary point of contact for all Solution Center inquiries.
• Gather and assemble all delivery staff information needed for the cruise line and port access submissions.
• Submit weekly equipment delivery lists to all cruise lines using established cruise line web programs and/or our database delivery reports.
• Ensure all cruise line web programs and staff are up-to-date with the new driver and vehicle information.
• Submit requests to cruise lines for special arrangements for equipment rentals.
• Review all submission confirmations for errors and changes.
• Submit weekly port security clearances for all CV locations worldwide.
• Review delivery reports and notifications of errors i.e. dates ships and missing information.
• Act as a liaison between the Cruise lines for miscellaneous requests for information.
• Perform other administrative duties as required.

What You Will Need

• 3 years of office support experience.
• Cruise industry knowledge is preferred.
• Proficiency in Microsoft Office applications (Word Excel and Outlook) is a must.
• Flexible and able to work all shifts including evenings weekends and statutory holidays.
• Exceptional organizational and time management skills and attention to detail.
• Excellent verbal and written communication skills telephone manners and IT literacy.
• Ability to work in a fast-paced team environment.

Additional Information

• Fun flexible team-oriented environment
• Excellent benefits package
• Pay rate: $22 per hour
• FT: 35- 40 hours per week; weekends availability mandatory
• In-office position

Essential Job Functions and Physical Requirements

• Physical Requirements:
  • Ability to lift carry push and pull up to 20-25 pounds independently.
  • Ability to sit walk and/or stand for extended periods.
  • Ability to occassionally bend kneel squat crouch or reach to perform routine or business-related tasks.
    
• Communication & Collaboration Requirements:
  • Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles meeting (in-person/virtual) and/or team discussions using various platforms as assigned by your manager
  • Ability to communicate effectively in English both verbally and in writing.
  • Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
  • Ability to work independently while also collaborating in a team environment.
• Onsite Work Requirements:
  • Must follow all operational and safety procedures without any exception
  • Must be available during assigned shifts unless otherwise approved by management.
  • Must be able to work every weekend (mandatory).
  • Must be able to work in a fast-paced environment.
    
• Technology Use:
  • Ability to operate a computer phone and standard office equipment for extended periods
  • Proficiency or willingness to learn digital platforms for communication documentation and task management.

• Attendance and Time Commitment:
  • Regular attendance is required for the shifts scheduled.
  • Timely responsiveness and presence during meetings and operational check-ins are expected.
  • Occasional flexibility to assist with any urgent operational needs

Who We Are

Scootaround is North Americas leading mobility enhancement company. We rent repair and service scooters wheelchairs walkers oxygen and all other types of personal mobility equipment in over 2500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997 Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions WHILL is at the forefront of personal Transportation.

How to Apply

If you thrive on helping people think about choosing a rewarding career where you will havethe opportunity to connect with people in challenging situations. We thank all applicantsbut only those selected for an interview will be contacted

E-Verify Participation:
Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

Equal Opportunity Employer:
Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race color religion sex national origin age disability or any other protected status in accordance with applicable law.