IT Customer Service Representative
IT Customer Service Representative
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Job Description
Responsibilities:
- Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace. Devices supported include PCs mobile devices printers LAN equipment Activities include hardware maintenance software support and Installs Moves Adds & Changes (IMACs)
- Troubleshoot install printers drive mappings permissions and other end-user computing environment related items.
- Company Hardware and software maintenance and support
- Workplace (Laptops Desktops and iOS) device optimization and configuration
- Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
- Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices.
- Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
- Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
- Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
Good to have: -
Microsoft HoloLens Wearable support experience.
The supported devices are listed below:
- Desktops & laptops
- Microsoft HoloLens Wearable
- Apple Mac OS for remote connectivity (e.g. Citrix) where applicable
- Printer queue and break/fix coordination
- iOS devices
- Android devices where applicable for Mobile Device Management
The supported software is listed below:
Enterprise software part of Companys standard workplace image (desktop and laptop)
ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.
Employment Type
Full-time
