Director, Client Services

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Job Functions and Expectations:

At regional level and across regions as / when appropriate:

• Service-related activities and expectations:
  • Leads a successful cross-disciplinary team (project management account management technical solutions and functional solutions) in the effective delivery of LNW products and services for an assigned group of clients.
  • Produce service that provides a competitive edge and market differentiator for LNWs products and services.
  • Understand client business functions casino operations requirements and objectives in relation to and in support of the client adoption and use of Light and Wonder products solutions and services.
  • In partnership with the Corporate teams and business Unit Leaders the director will have a Responsibility to oversee the execution of L&W Systems financial forecast for assigned clients / region(s).
  • Recognizes crisis and has strong crisis intervention skills.
  • Ability to manage and prioritize multiple simultaneous client work-streams and requirements across multiple internal teams and team members.
  • Champion client needs within the organization and work hand in hand with the Corporate teams to deliver success.
  • Be influential and innovative internally and with their customers.
  • Nurture and mature relationships with assigned clients. Make LNW a trusted partner and advisor. Create reference customers within LNW client base.
  • Work closely with clients to ensure they are satisfied with LNWs products and services.
  • Plan coordinate and manage the short and long term needs of multiple customers.
  • Ensures team conducts relationship and project status meetings with both internal teams and external stakeholders from front-line employees to Sr. Management.
• Execution related activities and expectations:
  • Ensure projects within assigned client accounts are executed in adherence to internal requirements and processes aligned to client objectives with efficiency on-schedule and on-budget.
  • Drive process adherence and strategic process improvement.
  • Supports and manages their team in the following project execution and delivery related activities:
    • Provides expertise in building planning and maintaining detailed project plans.
    • Management of projects from inception to closure with adherence and tracking to client objectives project scope and goals schedule commitments and budget.
    • Creating and maintaining detailed project plans planning and managing resources objectives schedules budget milestones and dependencies.
    • Enforces discipline to required processes and documentation.
    • Assists with organization of interdepartmental activities to ensure projects are completed on schedule and successfully delivered.

Qualifications:

Education:

• Bachelors Degree in Business Engineering Computer Science related field or equivalent work experience.

Training and/or Experience:

• 7 10 years of project delivery project management services leadership engineering operations leadership experience.
• PMP certification a plus.

Knowledge Skills and Abilities:

• Superior written and verbal communication skills.
• Excellent presentation skills.
• Strong interpersonal and listening skills.
• Disciplined highly organized and detail oriented.
• Ability to Multi-task and be effective in a fast-paced environment.
• Commitment to Teamwork.
• Customer-focused and highly driven.
• Intermediate knowledge of Microsoft Suite including MS Project Visio.
• Comprehensive knowledge of casino operations and Light and Wonder products.
• Ability to manage issues requiring problem resolution and conflict management.
• Ability to obtain gaming licenses in various jurisdictions
• Drivers license required

Physical Requirements: This position requires 50%-75% travel

Working Conditions:

The work conditions are representative and typical of similar jobs in comparable organizations

Light and Wonder Corporation and its affiliates (collectively LNW) are engaged in highly regulated gaming and lottery businesses. As a result certain LNW employees may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or order to ensure LNW complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees LNW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LNW (to the extent permitted by law) you shall be asked to consent to LNW conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender sexual orientation veteran status or on the basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here: EEOC Poster.

Qualifications