Team Lead - Crisis Services

This posting is for Internal Crisis candidates only

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received theCanadian Non-Profit Employer of Choice Awardfor our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

We are looking for a Full-time Permanent Team Lead for our Crisis Services team! The Team Lead will provide leadership support to the team and support the Program Manager in providing clinical supervision and operational support during their shift.

Status: Full-time Permanent 12 hours shifts on a rotational schedule including weekdays weekends and overnights
Salary: Salary will include an additional $5000 per year on the current Crisis Support Worker salary
Location:This position is based out of our 60 West Drive to the nature of this program this role is on-site and/or community based.

What you will do:

• Assisting with the day to day clinical operations on the team during their shift
• Support staff in prioritizing client issues and tasks as needed
• Conduct regular clinical supervisions with front line staff
• Support the Manager in team meetings including planning chairing and following up with actions as appropriate
• Ensure adequate staffing coverage during shifts
• Escalate staff and clinical issues to the Manager as appropriate
• Aid with leadership of program development
• Participate with identifying and organizing training for the program
• Ensure service data is being collected and recorded regularly; daily reports done in a timely manner
• Co-ordinate closely with Go-To staff on each shift
  
• Coordinate attend participate in team/staff meetings and all-staff meetings as required
• Participate in agency quality improvement activities e.g. accreditation projects Information Systems Support and Privacy and Security committees special events etc.
• Work effectively and collaboratively with the team and other program teams internal and external to CMHA Peel Dufferin

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What you will need to join our team:

• University Degree in Social work BSc. Nursing Degree in occupational therapy or Masters degree in counselling
• Must be a Registered Health Professional and adhere to standards of practice as per designated college
• Minimum 5 years of experience working in acute mental health sector preferably in the community
• Minimum one year of supervision or leadership experience in a clinical or community setting
• Knowledge and principles of crisis theory and intervention
• Experience with crisis intervention techniques and theory based practice in working with the seriously mentally ill
• Demonstrated knowledge on risk assessments suicide prevention
• A good understanding of the Mental Health Act and DSM V as it relates to crisis intervention.
• Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community including the ability to work with police court system inpatient and outpatient mental health systems
  
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
  
• Valid Canadian drivers license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report.
• 12-hour shifts on a rotational schedule; overnights weekends and public holidays work is required

Deadline to Apply: September 9th 2025 at 4pm

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Mtis Inuit and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process.We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.