Job Classification:

The Office of Servicemembers Group Life Insurance (OSGLI) administers the Servicemembers Group Life Insurance program (SGLI). SGLI offers life insurance products to active-duty service members Veterans and their families. Prudential has been aiding our service members since 1965.

Prudential is interviewing for the Office of Servicemembers Group Life Insurance (OSGLI) Customer Service Center which handles all correspondence and phone calls to and from service members veterans and their families. This position is accountable for explaining benefit coverage documenting and investigating complaints.

Prudential has been ranked by G.I. Jobs Magazine as a Top 100 Military Friendly Employer and we encourage veterans to apply.

The OSGLI department is located at Prudentials office in Newark NJ. This position will work FULLY REMOTE. However when the situation warrants it such as technical issues or company sponsored events all candidates need to be within 60 miles of one of the following Prudential offices: Newark NJ Fort Washington PA Moosic PA Jacksonville FL Hartford CT Shelton CT Portland ME & Minneapolis MN.

Essential Job Functions:

• Provide information to policy holders parents spouses and beneficiaries.
• Receive evaluate and answer customer inquiries which are predominately routine but may require deviation from standard screens scripts and procedures.
• Use computerized system for tracking information gathering providing information referrals routine transactions and/or troubleshooting.
• Answer product account policy and service inquiries resolve problems and promote products and services by responding verbally and/or in writing
• Assess needs and suggest/promote alternative products or services.
• Handle most calls and transactions independently escalate calls properly when appropriate.
• Practical assimilation of Prudentials Leadership Competencies

Qualifications

• 1-3 years of directly related customer service experience and well-developed transaction processing experience.
• College degree or equivalent business/military experience preferred.
• Strong people skills with an ability to think like the customer.
• A passion for delivering top quality service.
• Proven record of dependability punctual and reliable attendance is critical to the success of a fast moving inbound service center.
• Ability to learn and retain a significant amount of technical information in a relatively short period of time.
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications including Internet.
• Proven self-motivation skills.
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment as well as work well independently.
• Excellent organization and prioritization skills

Please note: training will typically fall between the hours of 9:00am 5:00pm Eastern Time Monday - Friday; however the OSGLI Customer Service Center is open from 8:00am to 5:00pm Eastern Time Monday - Friday. To be considered candidates must have the flexibility to be able to work either of the two shifts (7:50am 3:50pm or 9am - 5:00pm Eastern Time) within those hours. Actual shift assignments will not be determined prior to hire. Over-time may be mandatory during peak times.

The OSGLI department is located at Prudentials office in Newark NJ. However this position will work virtually therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service contacting your service provider Ethernet (connected into router or Wi-Fi extender or MESH) NOT connecting computer over Wi-Fi.
• Use of USB wired headset with a noise cancellation feature (required for all CSPs optimal for all other roles)
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or alandline. Yourpersonal phone number will not be identified to customers.
• Quiet area inyour home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required.

At Prudential you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning gigs and job opportunities. We offer a suite of services including 1:1 Career advice on demand resources and networking to propel your career forward.

Were a global organization full of outstandingly dedicated people who arent afraid to think differently challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work offering flexibility while delivering on our Purpose.

What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.

• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.