Service Desk Specialist I

Heres What You Need

Education

H.S. Diploma or Equivalent (Required) And

Associates Degree Computer Science Information Systems Business or related field. (Preferred)

Experience

1 years experience in Service Desk support. (Preferred)

Skills

Excellent communication skills both verbal and written are required. Able to communicate effectively and interact with both management and staff levels within the organization including medical staff. Ability to document and submit knowledge documents for use by team during troubleshooting.

Must be able to think logically analytically and make good decisions based on sound judgment.

What You Will Do

Provide first contact technical support via phone email chat web tickets and various other channels of communication for all IT systems applications and equipment. Provide first contact reference and training for customer questions. Provide first contact troubleshooting and resolution for incoming incidents. Document prioritize and track incidents using the Connect IT management system. Oversee and manage incidents escalated to 2nd level teams. Provide initial point of contact for customer communications and interactions with ITS. Maintain resolution rate of 70% or better on incoming incidents and maintain Answer rate of 90% or better.

Participate in root cause analysis and knowledge documentation as required. Participate in group troubleshooting and resolution activities as required. Maintain expected level of expertise in supported systems. Maintain expected levels in assigned training.

Additional perks of being a Texas Health Service Desk Specialist

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

Strong Unit Based Council (UBC).

A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to .

Service Desk Specialist I IT Service Desk

Bring your passion to Texas Health so we are Better Together

**Evenings/Weekend Evenings**

Work location: Texas Health Resources 612 E. Lamar Blvd Arlington TX 76011

Work hours: Full Time Rotating Schedule for 40 hrs/week.(Weekend and holiday requirements)

IT Service Desk highlights:

Opportunities to learn and grow career

Flexible Schedule - work/life balance

Innovative collaborative and fast-paced environment

Join an inclusive and supportive team