IT Technician

Information Technology Technician

Location: Colorado Springs CO (United States Air Force Acacemy)

Type: Non-Exempt

Work Schedule: Full Time Day Shift

Compensation: $34.67 - $34.67/hourly

Deadline: October 31 2025

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of an IT Technician at Tessera include:

• Medical Dental Vision 401(k) retirement plan Life & Short-Term Disability Insurance
• $8.78/hr Health and Welfare Benefit
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays accrual of 22 paid days of vacation at the start of employment.
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development certifications and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP) and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to Creating Opportunities for People with Disabilities by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture our core values - Inclusion Partnerships Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a reliable and dedicated IT Technician who brings sharp problem-solving skills and a calm confident presence to every challenge. You provide expert Tier I & II support resolve hardware and software issues and ensure secure compliant network operations. Your vigilance in monitoring systems maintaining documentation and supporting users makes you an essential part of the team.

Typical duties include but are not limited to:

• Provide Tier I & II technical support to users via phone email and in-person channels.
• Diagnose and resolve hardware software and multi-platform system issues.
• Troubleshoot network connectivity VPN access and authentication failures.
• Monitor system logs and network activity to detect and respond to security threats.
• Implement and maintain cybersecurity tools including firewalls and antivirus solutions.
• Ensure compliance with DoD cybersecurity policies and USAFA IT protocols.
• Perform backups support disaster recovery and conduct preventive maintenance.
• Maintain accurate documentation of system configurations incidents and inventory.
• Assist in onboarding training and supporting users on new technologies and systems.
• Collaborate with IT leadership on infrastructure upgrades and stay current with emerging tech.

Qualifications:

• 35 years of hands-on experience in IT support preferably in a government military or academic setting.
• CompTIA Network Security or equivalent certifications preferred
• DoD 8570 compliance certifications a plus
• Strong problem-solving skills and ability to work independently in a fast-paced environment
• Excellent communication skills and customer service mindset
• Ability to adapt to evolving priorities and technologies in a dynamic operational setting

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• May be required to reach kneel walk stand and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion reaching lifting kneeling and walking. Standing or sitting for several hours at a time climbing in and out of a vehicle and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• Must be eligible to obtain and maintain a Secret clearance for this postion.
• CompTIA A required
• A valid state drivers license is required with the ability to obtain and maintain coverage by Tesseras insurance.
• Access to a federal military installation requires a REAL ID-compliant drivers license or an acceptable alternative such as a U.S. passport or military ID in accordance with the REAL ID Act. Please visit this website for more information: be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Union Affiliation:

This position is represented by the International Brotherhood of Electrical Workers (IBEW) Local 113 and the United Association (UA) Local 58.

To Apply: Visit our website at to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit government contractor that is dedicated to Creating Opportunities for People with Disabilities through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture our Core Values Diversity Partnership Commitment Integrity and Quality and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support please contact us at

ext. 349 or email.

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify