L2 Splunk
L2 Splunk
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Job Description
Job Description:
Job Title/Role : L2 Splunk Admin - Real Time Monitoring (Site Reliability Engineering)
Grade : E2
Location : Bangalore
Reporting Manager: Chandrashekar S
Brief Description : L2 Splunk Admin - RTM are responsible for collaborating and working with Airbus internal and external organizations to provide operational technical support to business and application teams. He or she should be able to drive the optimization reliability efficiency and availability of the RTM infrastructure in place with all assets solutions and capabilities while working in a self-sufficient multi-disciplinary team environment and responsible for ITIL based support processes that include incident change & Problem management tracking and support.
Key Deliverables:
Success will be measured in a variety of areas including but not limited to:
Deliver business value as per expected by the business owner
Give a transparent information during the AGILE rituals (Remaining to do and issues encountered) and request help for support
Consistently ensure the on-time delivery and quality (first-time-right) of the sprints
Bring innovative cost effective solutions
Achieve customer satisfaction
Key Responsibilities :
Take ownership and be available 24 X 7 in case of crisis management
Perform trend analysis on the daily weekly and monthly KPI reports to identify the potential risks and issues and guide the L1/L2 team to drive them under continuous improvement plans.
Review the Business specific KPI dashboards and suggest value based improvements
Review the Incident problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA.
Perform the RCA and drive the actions identified for permanent resolution of the issues.
Training actions report including delivery of training materials created
Review the Knowledge articles and suggest improvement and updates periodically
Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy
Collaborate and contribute to the sprint review/ Planning
Escalation & complaint management on Incident/request & Crisis management
Collaborate with the product owner and leadership for driving the future innovation
Automate stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations
Knowledge & Skills:
Science graduate with 5 years of experience in Infrastructure monitoring with SPLUNK administration and integrations with multiple teams in matrix organization.
Must Know (expert Level)
Strong Sense of ownership of technical issues and proven capabilities in driving the complex issues to closure
SPLUNK Infrastructure deployment integration and administration with certifications
Kafka(Confluent flavor) Administration for the log management.
Data onboarding using Kafka(Confluent flavor)
Certified Redhat Linux administrator & strong understanding of the Windows OS
Amazon : AWS EC2 S3 Route53
Expert in Scripting : Shell / Python
Strong Understanding of Network DHCP / DNS / SSL
DevOps : Git / Ansible / Jenkins
JIRA/Confluence
Authent. SAML/Oauth
ITIL Methods for Incidents/Changes/Problem/Escalation Management
Error & Performance Troubleshooting Methodology
Excellent communication skills.
Intermediate Knowledge
Agile ways of working
ServiceNow
Basic Knowledge
JIRA/Confluence/VersionOne
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Employment Type
Full-Time
