Sr. ServiceNow Project Manager
Sr. ServiceNow Project Manager
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Job Description
Position Description:
We are currently hiring for a Sr. ServiceNow Project Manager for one of our clients.
Your future duties and responsibilities:
Manage the end-to-end delivery of ServiceNow implementation and enhancement projects.
Lead project planning sessions establish project timelines and manage stakeholder communications.
Work closely with technical teams business analysts and ServiceNow developers to ensure timely delivery of high-quality solutions.
Define project scope goals and deliverables in collaboration with senior management and stakeholders.
Apply ITIL and ITSM best practices to ensure project alignment with service management goals.
Track project progress using tools like ServiceNow Project Portfolio Management (PPM) JIRA or MS Project.
Proactively identify and manage risks issues and dependencies.
Ensure compliance with ServiceNow governance models and deployment practices.
Report project performance using KPIs and prepare executive dashboards and status reports.
Facilitate UAT (User Acceptance Testing) and coordinate go-live activities.
Support organizational change management and user adoption strategies.
Required qualifications to be successful in this role:
Bachelors degree in Computer Science Information Systems Engineering Business or related field.
5 years of experience in project management with a focus on IT service delivery or enterprise platform deployments.
2 years of hands-on experience managing ServiceNow projects (ITSM ITOM HRSD or SecOps modules preferred).
Demonstrated experience with ITSM frameworks such as ITIL v3 or v4.
Proficient with Agile Scrum and/or Waterfall project delivery methodologies.
Strong knowledge of ServiceNow SDLC configuration and platform capabilities.
Excellent communication leadership and organizational skills.
Proven experience in managing stakeholders and cross-functional teams.
Certifications (Preferred / Required)
Certified ServiceNow System Administrator
Certified ServiceNow Implementation Specialist (ITSM module preferred)
ITIL v3 or v4 Foundation Certification (preferred)
#LI-KM1
Skills:
- Project Management
- ServiceNow
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Employment Type
Full-Time
