IT Service Delivery Manager

About Us:

At Parkar we stand at the intersection of innovation and technology revolutionizing software development with our cutting-edge Low Code Application Platform . For almost a decade our expertise has expanded to four countries offering a full range of software development services including product management full-stack engineering DevOps test automation and data analytics.

our pioneering Low Code Application Platform redefines software development by integrating over 500 modular code components. It covers UI/UX front-end and back-end engineering and analytics for a streamlined efficient path to digital transformation through standardized software development and AIOps.

Our commitment to innovation has earned the trust of over 100 clients from large enterprises to small and medium-sized businesses. We proudly serve key sectors like Fintech Healthcare-Life Sciences Retail-eCommerce and Manufacturing delivering tailored solutions for success and growth.

At Parkar we dont just develop software; we build partnerships and pave the way for a future where technology empowers businesses to achieve their full potential.

For more info. Visit our website:

Role Overview:

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large outsourced IT development / transformation teams good understanding of IT process and procedures & identifying and implementing the productivity improvement levers good project management knowledge including various project management methodologies like Agile Waterfall etc. The candidate is also responsible for establishing operating procedures people management planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters customer satisfaction index and P&L responsibility.

Responsibilities:

• Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100 FTEs.
• Domain knowledge on Payments Channels and wealth management.
• Experience of working in multi-vendor environment.
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban Waterfall Iterative etc.
• Should be certified in Project management practices and Agile WoW.
• Should have experience managing delivery in BFSI domain Retail Banking and Payments exposure
• Should have experience background in Development Testing.
• Experience in managing project delivery in cloud technologies
• Prior experience in managing multi-ethnic multi-geo teams.
• Understanding IT outsourcing engagement and commercial models.
• Ability to demonstrate through experience the understanding and implementation of ITIL process good understanding of productivity improvement levers to achieve efficiency of operations.
• Manage overall teams service quality and lead in any service recovery issues with Clients.
• Ability to manage the Fixed price engagement should be able to demonstrate how scope schedule and budget are managed effectively.
• Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.
• Excellent customer orientation and communication skills.
• Experience of managing/ participating in RFP/Bid process including Due Diligence.

Requirement:

• 1015 years of IT experience with prior exposure to BFSI delivery management.
• Proven experience managing large IT teams (100 FTEs) in outsourced multi-geo and multi-ethnic setups.
• Strong knowledge of Payments Channels Retail Banking and Wealth Management.
• Certified in Project Management (PMP/PRINCE2) and Agile methodologies (Scrum/Kanban).
• Hands-on background in development and testing with understanding of cloud delivery models.
• Strong experience with IT outsourcing models ITIL processes and productivity improvement strategies.
• Demonstrated ability to handle service recovery situations and maintain client confidence.
• Experience in transition management including vendor transitions is an advantage.
• Excellent customer orientation stakeholder management and communication skills.
  

Good to have

• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors

Non-Technical / Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment.
• Outstanding communication skills both oral and written technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Good Team player.

Education:

• Bachelors degree in computer science engineering or similar domain.
• Related professional/technical qualifications will be advantageous although not mandatory.