AVP, Human Resources, Advice & Employee Relations

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

HR @ TD Bank is where we inspire an inclusive and engaged workforce ready for the future where colleagues have the tools and skills to excel and grow. Strategically we aim to be the HR employer of choice; champion and empower our colleagues provide expert advice; and be the driving force behind TD becoming the undisputed leader in colleague experience.

HR Advice and Employee Relations are critical in providing expertise and advice on complex employment matters interfacing with People Managers Employees Human Resources Business Partners and HR Centres of Expertise (COEs) across TD. Working with our partners we support the organization towards understanding and managing employment risk within TDs risk tolerance all while building a positive colleague experience across the organization.

The AVP HR Advice and Employee Relations is one of the core leaders in the Bank responsible for managing and advising on employment-related risks and employment risk tolerance across the enterprise:

A leader in Canadian HR Advice and Employee Relations (total team 100) who operates as a key relationship partner for HR Advice and ER stakeholders and partners such as business leaders HRBPs HR COEs enterprise control partners such as performance integrity teams legal risk compliance and global physical security in:

• resolving individual employment risk situations
• advising on employment risk trends and issues and creating proactive solutions in tandem with partners
• managing high-risk employment matters in advising the organization on the best course of action in coming to a resolution or strategy

• Operationalize interaction model/ engage with organizational stakeholders including developing and maintaining frameworks and programs to effectively manage escalations and proactive resolution decision-making

• Represent HR in a wide variety of human resources risk and business forums to discuss and advise on employment-related risks issues including presenting at senior operating tables
• Support TDs enterprise-wide employment risk tolerance and lead a team that understands and upholds this risk tolerance
• Drive HR Advice and ER operational efficiency and excellence to ensure consistent and reliable execution reduced operational risk and appropriate operating costs
• Lead creation and distribution of employment risk data HR Advice and ER usage and case type information with corresponding insights and recommendations to HR tables and businesses across Canada. This may include the development of or enhancement of methods of delivery and presentation including dashboards and contribution to other risk-related reporting mechanisms and reporting tools across the Bank. It also will include providing insights and recommendations on an urgent basis when high-risk employment-related matters occur outside of a regular reporting cadence
• Contribute to and execute on the overall ER/Advice/HR strategy and service offering including building the necessary talent and pipeline to support the strategy who have the technical capability to deliver efficiently / effectively / consistently
• Run a customer-focused department with legendary customer experience: lead coach and model customer centric practices and leadership ensuring quality service delivery at every interaction including driving a fitter and faster interaction within Shares Services COEs and HRBPs with clear decision-making rights and distinct mandates
• Triage and escalate high-risk issues when identified providing regular & relevant management updates.

Job Requirements:

• Undergraduate degree required
• 10 years experience in relevant areas such as human resources employment law compliance risk and governance
• Superior business acumen and analytical capabilities ability to synthesize complex info consolidate and summarize information into clear concise analysis in support of business decisions
• In-depth understanding of employment law including the ability to interpret and apply emerging decisions into practical solutions
• Demonstrated ability to guide businesses to achieve goals organizational awareness and balance the viewpoints of various stakeholders including the ability to manage escalations and apply consistency across the enterprise in resolving these escalations
• Strong operational knowledge as well as process and procedural knowledge with the ability to develop interpret and apply policies to execute business and strategic objectives
• Demonstrated team and process management skills with previous senior management level experience managing multidisciplinary teams and/ or functions
• Demonstrated inter-personal; organizational management; process management; and analytical skills required and ability to manage and influence effectively within a matrix environment
• Excellent interpersonal organizational negotiation and communications skills including the ability to interact with all levels across the organization
• Organizationally astute with superior influencing collaboration and communication skills
• Exposure to senior operating tables and a high degree of comfort in answering to and reporting at senior tables
• Understanding of related technology requirements and needs

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):