Manager, Technology & Operations

The Manager Technology and Operations will play a critical role within Global Supplier Services (GSS) under the Office of the Chief Financial Officer (OCFO). This position will be responsible for administering our key systems of record supporting data analysis needs and driving continuous improvement through system enhancements.

Key Responsibilities and Duties

• Administer and maintain key systems of record including PeopleSoft (sourcing) and Coupa (enterprise vendor program office)

• Manage system enhancements and upgrades to improve functionality and user experience

• Troubleshoot system issues and provide timely resolutions to maintain business continuity

• Perform basic data analysis and develop queries to extract meaningful insights from system data

• Monitor RPA (Robotic Process Automation) processes and ensure smooth operation

• Manage the monthly supplier contract audits including data collection analysis and reporting

• Create regular and ad hoc reports to support business decision-making

• Identify opportunities for process improvements and system optimization

• Lead and contribute to special projects as assigned

• Serve as a technical liaison between GSS and IT teams as needed

• Provide training and support to system users

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3 Years Required; 5 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Required Qualifications:

• 3 years of experience in procurement vendor management and/or system administration in a corporate environment

Preferred Qualifications:

• 5 years of experience in procurement vendor management and/or system administration in a corporate environment
• Bachelors degree in Information Systems business Administration Supply Chain Management or related field
• Experience with PeopleSoft and/or Coupa platforms
• Strong Microsoft Excel skills including advanced functions pivot tables and data manipulation
• Experience with enterprise resource planning (ERP) systems or procurement platforms
• Demonstrated problem-solving abilities and analytical thinking
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
• Strong organizational skills with ability to manage multiple priorities
• Knowledge of data visualization tools (e.g. Tableau Power BI)
• Experience with automation tools (Excel macros Python scripting)
• SQL querying skills
• SharePoint administration and development experience
• Experience with Microsoft Power Apps development and administration
• Knowledge of procurement best practices and vendor management processes
• Experience in financial services industry

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Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a market-leading retirement company fueled by world-class asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

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