Customer Service Executive - Mandarin Speaker - Johor Bahru

Kuala Kangsar - Malaysia

Monthly Salary: Not Disclosed

Posted on: 05-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Overview:

We are looking for a Customer Service Executive - English Speaker to join our Malaysia support this role you will handle inbound calls live chat and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.

Key Responsibilities:

Manage inbound calls chats and emails for inquiries complaints feedback and service-related issues.
Provide accurate and timely information to customers.
Work as part of a team to meet KPIs and SLA targets.
Maintain professionalism and accuracy in communication.
Utilize basic computer systems and tools for handling cases.

Requirements:

Minimum 18 years old with SPM UEC or IGCSE certification.
Fluent in English (spoken & written).
Good computer literacy and multitasking ability.
Willing to work rotational shifts including public holidays and weekends.

Working Details:

Working Days: 6 days per week
Shift Pattern: 24-hour rotational shift
Training Provided: Yes
Work on weekends and public holidays

Salary & Benefits:

Joining Bonus: RM5000
Accommodation for Out stationed candidates
Night Shift Allowance
Public Holiday Paid
Overtime Pay: If required
Annual Leave: 12 days
Medical Leave: 14 days

Shuttle Services (Provided):

Skudai Taman U Mutiara Rini Lima Kedai Gelang Patah Larkin City Square Danga Bay Perling Tampoi Paradigm Mall Bukit Indah

Interview Process:

Walk-in interviews
Virtual interviews available for outstation candidates
Assessment required

Job Overview: We are looking for a Customer Service Executive - English Speaker to join our Malaysia support this role you will handle inbound calls live chat and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates...