Customer Service Commercial Analyst – Asia
Share
Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
We offer:
Career Development
Located in Singapore
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: DEMATIC
Dematic is at the forefront of integrated logistics and material handling industry. We design build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.
Headquartered in Atlanta Dematic is a member of KION Group one of the worlds leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11000 employees worldwide and a growing presence in Asia Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close-knit team.
WHY JOIN US
We are seeking a commercially focused and detail-oriented professional to oversee the commercial and financial management of our Customer Service division across Asia. This role involves managing key activities such as month-end closing reporting forecasting and budgeting while collaborating closely with Customer Service Managers to ensure accurate performance insights. You will also play a vital role in supporting knowledge transfer and process continuity as part of our regional succession plan.
Tasks and Qualifications:
This is What You Will do in This Role:
- Perform and coordinate month-end closing activities for the Customer Service division including intercompany recharges revenue recognition cost accruals and journal postings.
- Maintain accuracy of project and cost centre reporting in the ERP system.
- Prepare and consolidate financial reports forecasts and budgets providing clear variance analysis and commentary for business review.
- Monitor and drive labour recovery and utilization reporting ensuring alignment with business targets.
- Support financial performance management through analysis of key drivers such as cost revenue and margin.
- Manage warranty and stock account reconciliations ensuring system and physical consistency.
- Provide commercial support to Customer Service Managers including interpretation of financial results and communication of business impacts.
- Collaborate with finance and operations teams across Asia to streamline commercial processes and ensure data integrity.
- Support knowledge transfer from the Singapore Customer Service Administrator documenting key commercial processes and ensuring smooth operational continuity.
- Assist with internal and external audits ensuring timely provision of data explanations and reconciliations.
- Support other commercial and financial initiatives as required.
What We Are Looking For:
- Bachelors degree in Accounting Finance or Business Administration.
- Relevant professional certification (e.g. CA CPA) will be an advantage.
- 3-5 years of experience in commercial analysis management accounting or finance roles.
- Experience in a service engineering or manufacturing organisation preferred.
- Familiarity with ERP systems.
- Exposure to regional or multi-country operations is an advantage
- Strong analytical and financial acumen highly proficient in Excel.
- Experience with other reporting tools such as Power BI SharePoint and ERP systems is highly desirable.
- Familiarity with Salesforce is an advantage.
- Sound understanding of management accounting principles P&L reporting and month-end reporting processes.
- Excellent attention to detail and ability to manage multiple priorities.
- Strong communication skills to work effectively with both financial and non-financial stakeholders.
- Ability to work independently and collaboratively across regional teams.
- Commercially minded with an interest in driving process efficiency and margin control.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
