Technical Support Executive - Mandarin Speaker - Singapore Market
Technical Support Executive - Mandarin Speaker - Singapore Market
Posted on :
05-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone email and fax communications assisting with inquiries resolving issues and ensuring high customer satisfaction.
Key Responsibilities:
- Inbound & Outbound Support: Handle calls emails and faxes for product inquiries sales promotions and general customer support.
- Issue Resolution: Provide First Call Resolution (FCR) for simple issues dispatch engineers for hardware issues and escalate complex cases to relevant departments.
- Product Assistance: Address queries about printers scanners cameras projectors consumables (paper toner etc.) e Shop orders warranty registration and service repair status.
- Sales Support: Process consumable orders assist with product sales leads and direct inquiries to the correct sales team.
- Administrative Tasks: Maintain accurate CRM records respond to service mailbox inquiries and support general administrative duties.
- Customer Experience: Ensure timely follow-ups escalate issues when needed and meet SLAs to maintain high levels of customer satisfaction.
Qualifications:
- 1-2 years of customer service experience (preferably in a call center or tech support).
- Fresh Graduates are encouraged to apply
- Excellent verbal and written communication skills.
- Strong multitasking abilities and attention to detail.
- Proficiency with CRM systems and Microsoft Office.
- Customer-centric with a positive solution-oriented mindset.
- Knowledge of hardware/software troubleshooting is a plus.
What We Offer:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidates favorite departments (Eg. Finance Human Resource and etc.) to accept different challenges within the company after 1 year.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
